TES Front of House Operations Staff

Auburn University; Alabama; On-site; USD 10,000 - 60,000; Part time

Job summary

Join a vibrant team at a world-class venue, where you will play a crucial role in delivering exceptional guest experiences. As part of the Front of House Operations Staff, you will engage with patrons, assist with ticketing, and ensure smooth operations during events. This position offers a unique opportunity to gain valuable skills in the arts and events industry while contributing to memorable experiences for guests. If you are passionate about customer service and enjoy working in a dynamic environment, this role is perfect for you. Embrace the chance to make an impact at the Gogue Performing Arts Center!

Qualifications

• High School Diploma or equivalent is required.
• Customer service experience and event operations knowledge preferred.

Responsibilities

• Assist with ticket purchases and inquiries, ensuring excellent guest experiences.
• Support events and maintain professionalism during operations.

Skills

Customer Service

Communication Skills

Event Operations

Problem Solving

Education

High School Diploma or equivalent

Tools

Office 365 (Outlook, Word, Excel, OneNote)

Ticketing Systems

Job description

TES Front of House Operations Staff

Join the Front of House Team at the Gogue Performing Arts Center! Are you passionate about the arts and creating extraordinary guest experiences? The Gogue Performing Arts Center is looking for enthusiastic, customer-focused individuals to join our Front of House Operations Staff. This is your chance to be part of an exceptional team, delivering world-class hospitality to patrons, donors, special guests, and visiting artists.

As a member of our team, you’ll be at the heart of every event, ensuring smooth operations and memorable experiences. Responsibilities include:

• Assisting with ticket purchases, inquiries, and day-of-event will call services, both in-person and over the phone.
• Welcoming and guiding guests to concessions, restrooms, and their seats with warmth and professionalism.
• Acting as a welcoming ambassador for the Gogue Performing Arts Center, providing top-tier customer service.
• Supporting events such as concerts, plays, musicals, festivals, luncheons, university programs, and facility rentals under the direction of the Director of Operations, Patron Services Manager, and Operations & Events Coordinator.

Why Work with Us? The Gogue Performing Arts Center is a world-class venue that brings unforgettable moments to life. By joining our team, you’ll contribute to meaningful experiences while gaining valuable skills and connections in the arts and events industry.

About TES: This position is part of Auburn University’s Temporary Employment Services (TES), a dedicated unit providing support across campus. TES offers opportunities to:

• Gain professional experience in higher education.
• Assist with seasonal work, special projects, or during peak workloads.
• Contribute to the university’s mission while showcasing your skills.

Important Note: AU students are not eligible for TES positions.

Ready to take center stage and make an impact? Apply today and become a vital part of our Front of House team!

Essential Functions

• Possess excellent communication and interpersonal skills in dealing with peers, patrons, donors, and co-workers over the phone or in person.
• Display substantial knowledge about GPAC events, performances, facilities, vendors, ticket sales packages, subscriptions, and policies.
• May assist patrons with ticket purchases in person or over the phone via the ticketing system. Promptly address patron questions or concerns about the facility.
• Provide outstanding customer service by displaying competence in use of correct grammar, punctuation, and spelling.
• Maintain professionalism and discretion in dealing with organizational and patron information.
• Day of show assistance with will-call, concierge, event set up/break down, and house management, as assigned by the Director of Operations, Patron Services Manager, and/or Operations & Events Coordinator.
• Promote a friendly and welcoming environment for peers, patrons, donors, and co-workers.
• Must be able to work nights and weekends as required.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.

Expectations

• Customer service and event operations set up/break down experience is required.
• Working knowledge of relevant Office 365 software: Outlook, Word, Excel, OneNote, etc.
• Be able to bend, stoop, kneel, walk, climb ladders, and carry equipment.
• Promote safe work practices and a safe environment for patrons, guests, and staff.
• Must be able to lift and carry 20-30lbs.
• Availability to work late nights and long hours.
• Ability to work under tight deadlines.

Desired Qualifications

• Knowledge of any concert/theatrical event operations.
• Ticketing programs/software knowledge.
• Above-average problem solving and communication skills.
• Arrive promptly for shifts, dressed in business casual attire, presenting a professional appearance and enthusiastic attitude.
• Attend all mandatory trainings.
• Follow procedures set forth by the department and university policies.

Posting Detail Information

Salary Range: $12.00-18.00/hour
Work Hours: 8am-5pm (hours can vary: Daytime, Late Nights, and Weekends.)
City position is located in: Auburn
State position is located: Alabama
Posting Date: 01/22/2025
Closing Date:

EEO Statement

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community.

Documents Needed to Apply

Required Documents

• Resume

Optional Documents

• Cover Letter

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please tell us how you first heard about this opportunity.
• * Do you have a high school diploma or equivalent?
  • Yes
  • No