Territory Technical Representative - West Region I

CLAAS; Renton (WA); Remote; USD 75,000 - 90,000; Full time

Job summary

A leading agricultural machinery company in the United States seeks a Territory Technical Representative to provide in-field technical support for CLAAS products. Ideal candidates will have a Bachelor's Degree and experience in agricultural equipment. This role involves extensive travel and offers a competitive benefits package including health insurance, 401(k), and tuition reimbursement.

Benefits

Premium free health insurance

401(k) with company match

Tuition reimbursement

Employee Assistance Program

Qualifications

• 2-4 years’ related work experience, preferred.
• Agriculture equipment background with maintenance experience.
• Ability to analyze agricultural equipment performance issues.

Responsibilities

• Provides technical and service support for CLAAS products.
• Prepares technical reports of product performance.
• Investigates dealer service concerns and identifies resolutions.

Skills

Technical communication skills (written & oral)

Analytical skills for agricultural equipment

Proficient in diagnostic tools

Interpersonal skills

Education

Bachelor's Degree in a technical or business field

Tools

MS Windows

Diagnostic tools (electrical and hydraulic)

Job description

Overview

Company: CLAAS of America Inc.
Location: Field Employees
Start Date: 09/01/2025
Professional Level: Professionals
Key Area: After Sales

Must be eligible to work in the U.S.
Ideal locations for this role: Colby, KS; Oakley, KS; McCook, NE; Burlington, CO; Wray, CO
Compensation: $75K - $90K base rate depending on experience + annual target incentive

CLAAS of America is part of a family-owned company that has people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields. Do you have what it takes to work with today’s most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story!

Your role on our team

The Territory Technical Representative (TTR) provides in-field technical support to dealer service personnel and directly assists in the ongoing development of dealer’s ability to service and support CLAAS products. The position utilizes a strong mechanical aptitude plus CLAAS machine functional and operational knowledge. The TTR properly determines CLAAS participation in machine issue events as well as the support and management of technical issue resolution by the Technical Group. The position promotes the development of the CLAAS Brand with dealers, customers, and other CLAAS Employees.

Responsibilities

• Provides technical and service support for CLAAS products at the dealer location or customer site within the assigned territory.
• Regularly prepares and presents detailed technical reports of product performance and reliability issues to the Regional Technical Manager (RTM) and Technical Support Center (TSC).
• Investigates dealer service concerns and effectively identifies resolutions within the assigned territory.
• Trains and provides support to dealer personnel on E-Service functions and other software tools (Partner.net, WEBTIC, WEBSI, etc.).
• Reviews, processes, and audits warranty claims for the dealers on regular basis and in a timely manner; conducts visual inspections of warranty returned parts at dealer locations and determines CLAAS disposition on warranty parts returns; resolves “out of warranty” issues with goodwill authorizations as directed by RTM. Processes claims up to a maximum cost amount set by Director – Service.
• Assists with completion of Product Improvement Programs and Campaigns as requested within the assigned territory.
• Assists in training for dealer service technicians, both at dealer locations and at company training locations.
• Schedules dealer and customer visits as needed and directed by the technical needs of the Region Technical Manager.
• Reports customer and dealer visits and territory activity on a regularly scheduled basis.
• Promotes and cultivates the service and business through all channels.

Note: This position includes extensive domestic and occasional international travel by auto and air (during harvest, expect 80-100%); valid driver’s license with an acceptable driving history & passport is required.

Your profile

• Bachelors’ Degree with emphasis in a technical and/or business field or related experience – Agricultural based study, a plus, or equivalent experience.
• 2-4 years’ related work experience, preferred.
• Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
• Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
• Excellent technical communication skills in both written & oral form with excellent interpersonal skills.
• Proficient in the use of diagnostic tools (electrical and hydraulic), including computer-based tools.
• Proficient computer use in MS Windows & mainframe computer systems, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.

Full-time Benefits Package Include

• Premium free health, vision, short-term disability, and long-term disability
• Competitive rate dental plans
• Competitive paid time off
• 401(k) with a generous company match
• Retirement Readiness Program
• Company-Paid Life Insurance
• Flexible Spending Accounts
• Dependent Care Resources Program
• Tuition Reimbursement
• Employee Assistance Program, including mental health
• Wellness Programs including weight loss, diabetes management, and high blood pressure management
• Legal & Financial Services
• Fun & Safe Environment

We look forward to your application.

Your contact from our CLAAS Recruiting Team

Michelle Schefcik

CLAAS of America Inc.

[e-mail]

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