Territory Technical Representative - West Region I

CLAAS; Nebraska; Remote; USD 75,000 - 90,000; Full time

Job summary

A leading agricultural equipment company seeks a Territory Technical Representative to provide field-based technical support to dealers. This role requires hands-on troubleshooting skills, strong mechanical aptitude, and the ability to communicate effectively with various stakeholders. The position includes extensive domestic and occasional international travel. Ideal candidates will have a Bachelor's degree in a technical field and significant familiarity with agricultural machinery.

Benefits

Premium free health and vision insurance

401(k) with generous company match

Tuition reimbursement

Employee Assistance Program

Qualifications

• 2-4 years of related work experience preferred.
• Agricultural equipment background in operation and maintenance.
• Ability to analyze equipment performance issues.

Responsibilities

• Provides technical support for CLAAS products in assigned territory.
• Prepares and presents detailed technical reports.
• Investigates dealer service concerns and identifies resolutions.

Skills

Technical communication skills

Mechanical aptitude

Diagnostic tools proficiency

Interpersonal skills

Education

Bachelor’s Degree in technical/business field

Equivalence in experience

Tools

MS Windows

Office Suite

Computer-based diagnostic tools

Job description

Overview

CLAAS of America Inc. is part of a family-owned company with people throughout North America. The goal is successful sales and service of the CLAAS product range in North America. The company partners with dealers to empower farmers to be best in their fields.

Location: Field Employees • Start Date: 09/01/2025 • Professional Level: Professionals • Key Area: After Sales

Must be eligible to work in the U.S.

Ideal locations for this role: Colby, KS; Oakley, KS; McCook, NE; Burlington, CO; Wray, CO

Compensation: $75K - $90K base rate depending on experience + annual target incentive

Your role on our team

The Territory Technical Representative (TTR) provides in-field technical support to dealer service personnel and assists in developing the dealer’s ability to service and support CLAAS products. The TTR uses strong mechanical aptitude and CLAAS machine knowledge to determine CLAAS participation in machine issue events and to support and manage technical issue resolution by the Technical Group. The role promotes the CLAAS Brand with dealers, customers, and other CLAAS employees.

Responsibilities

• Provides technical and service support for CLAAS products at the dealer location or customer site within the assigned territory.
• Regularly prepares and presents detailed technical reports of product performance and reliability issues to the Regional Technical Manager (RTM) and Technical Support Center (TSC).
• Investigates dealer service concerns and identifies resolutions within the assigned territory.
• Trains and provides support to dealer personnel on E-Service functions and other software tools (Partner.net, WEBTIC, WEBSI, etc.).
• Reviews, processes, and audits warranty claims for dealers on a regular basis and in a timely manner; conducts visual inspections of warranty returned parts at dealer locations and determines CLAAS disposition on warranty parts returns; resolves “out of warranty” issues with goodwill authorizations as directed by RTM. Processes claims up to a maximum cost amount set by Director – Service.
• Assists with completion of Product Improvement Programs and Campaigns as requested within the assigned territory.
• Assists in training for dealer service technicians, both at dealer locations and at company training locations.
• Schedules dealer and customer visits as needed and directed by the technical needs of the Region Technical Manager.
• Reports customer and dealer visits and territory activity on a regularly scheduled basis.
• Promotes and cultivates the service and business through all channels.

Note: This position includes extensive domestic and occasional international travel by auto and air (during harvest, expect 80-100%); valid driver’s license with an acceptable driving history & passport is required.

Your profile

• Bachelor’s Degree with emphasis in a technical and/or business field or related experience (agricultural study is a plus) or equivalent experience.
• 2-4 years’ related work experience, preferred.
• Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
• Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
• Excellent technical communication skills in both written and oral form with strong interpersonal skills.
• Proficient in the use of diagnostic tools (electrical and hydraulic), including computer-based tools.
• Proficient in MS Windows and mainframe computer systems, including Outlook and Microsoft Office; willingness to learn other programs as required.

Full-time Benefits Package Include

• Premium free health, vision, short-term disability, and long-term disability
• Competitive rate dental plans
• Competitive paid time off
• 401(k) with a generous company match
• Retirement Readiness Program
• Company-Paid Life Insurance
• Flexible Spending Accounts
• Dependent Care Resources Program
• Tuition Reimbursement
• Employee Assistance Program, including mental health
• Wellness Programs including weight loss, diabetes management, and high blood pressure management
• Legal & Financial Services
• Fun & Safe Environment

We look forward to your application.

Your contact from our CLAAS Recruiting Team

Michelle Schefcik

CLAAS of America Inc.

[e-mail]