Territory Technical Account Manager in Japan (m/f/d)

Cloud Top Floor to Shop Floor Digitalization Platform (PLM, MES, IIoT) for North America; Tokio (TX); On-site; USD 55,530 - 80,210; Full time

Benefits offered by this job

Internationales IT-Umfeld

Strategische Marktbearbeitung Japan

Mentoring-Programm

Homeoffice / Flexible Arbeitszeiten

Job summary

CONTACT Software GmbH in Tokio sucht einen Territory Technical Account Manager zur Unterstützung von Kunden, Partnern und der Vertriebsentwicklung im PLM-Bereich. Sie arbeiten als technischer Berater, identifizieren Marktchancen und treiben die Einführung unserer PLM-Lösungen voran.

Sie kombinieren technisches Know-how mit Vertriebsfähigkeit, kommunizieren effektiv mit Senior-Stakeholdern und arbeiten in einem internationalen Umfeld mit Zeitzonen-Vernetzung.

Qualifications

• Abgeschlossenes Ingenieursstudium oder gleichwertige Qualifikation.
• 3–5 Jahre PLM-Erfahrung, ideal als TAM/Presales oder ähnliche Rolle.
• Starke PLM/PDM‑Kenntnisse in Enterprise-Software.
• Kommerzielle Denkweise zur Identifikation von Geschäftschancen.
• Ausgeprägte Kommunikations- und Präsentationsfähigkeiten zu leitenden Stakeholdern.
• Analytisch, lösungsorientiert und ergebnisfokussiert.
• Begeisterung für Schulung, Coaching und technisches Coaching von Kunden/Partnern.
• Bereitschaft zu Reisen in Japan und international; Wohnsitz in Tokio.

Responsibilities

• Marktwachstum in Japan vorantreiben und neue Geschäftsmöglichkeiten identifizieren.
• Vertrauensvolle Beziehungen zu Kunden, Partnern und Stakeholdern aufbauen.
• Technischer Berater für Kunden/Partner, Anforderungen mit CONTACTs PLM-Lösungen abgleichen.
• Kundenbindung durch Adoption, neue Produkteinführungen und Business Development unterstützen.
• Zusammenarbeit mit Vertrieb/Marketing zur Territory-Strategie und Umsatzsteigerung.
• Partner durch Schulungen, Kundenengagements und Demonstrationen befähigen.
• Kundenbedürfnisse in maßgesch PLS-Konzept umsetzen; Presales-Support liefern.
• Mit internen Teams koordinieren und Marktinfos für Kundenerfolg weitergeben.

Skills

PLM

Presales

Technical Account Mgmt

Englisch (B2)

Japanisch (C2)

Education

Engineering Degree

Job description

• CONTACT Software GmbH
• Tokio (Japan)
• Berufserfahrung
• Berufserfahrung (Senior Level)
• Vollzeit
• Unbefristet

Japan is a strategic growth market for CONTACT. As a Territory Technical Account Manager based in our Tokio office, you will help establish and expand our presence by supporting customers, enabling partners, and driving the adoption of our PLM solutions.

Working at the intersection of technology, business development, and partner management, you will act as the trusted technical advisor for the region and play a key role in shaping CONTACT's long-term growth strategy in Japan. This role offers a unique opportunity to influence global innovation through cutting‑edge PLM solutions while building long‑lasting relationships with customers and partners.

To succeed in this role, you combine strong technical expertise with excellent account management skills and the ability to understand customer challenges, align business objectives, and translate requirements into value‑driven PLM solutions.

Responsibilities

• Drive market growth and identify new business opportunities across Japan
• Build trusted relationships with customers, partners, and key stakeholders
• Act as the technical advisor for customers and partners, aligning requirements with CONTACT's PLM solutions
• Support account growth through solution adoption, new product introductions, and business development initiatives
• Collaborate with sales and marketing teams to develop territory strategies and drive revenue growth
• Enable partners through technical training, customer engagements, and solution demonstrations
• Translate customer needs into tailored solution concepts and provide technical presales support
• Coordinate with internal teams and share market insights to support customer success and product development

Profile

• Degree in Engineering, Computer Science, Information Technology, or a comparable qualification
• 3–5 years of experience in the PLM industry, ideally in Technical Account Management, Presales, Solution Consulting, or a similar customer-facing role
• Strong knowledge of PLM, PDM, engineering software, or related enterprise software solutions
• Commercial mindset with the ability to identify business opportunities and support market growth
• Strong communication and presentation skills, including confidence in engaging with senior stakeholders and larger audiences
• Strong analytical and problem‑solving capabilities
• Passion for enabling customers and partners through training, coaching, and technical guidance
• Comfortable working in an international environment and collaborating across cultures and time zones
• B2-Level and above in English C2-Level in Japanese
• Willingness to travel within Japan and internationally when required
• Residence in Tokio

What We Offer

• Exciting projects in an international IT environment based on the most powerful platform for PLM, collaboration and IoT
• A high‑impact role with ownership of a strategic market (Japan)
• The opportunity to sell a powerful and scalable software platform in a growing industry
• Flat hierarchies, within a rapidly growing organization with an informal workplace culture that extends up to management level
• Individualized and professional onboarding with a mentoring program and support from the other members of your team
• A wide range of training courses from our training catalog for your professional and personal development
• An open corporate culture and a culture of appreciation in which your own ideas are not only allowed but welcomed
• Flexible working hours with time tracking and Homeoffice

Sound interesting? Then we should get to know each other. Join us and become an important part of our international success story.

We look forward to receiving your application

CONTACT Software GmbH

Ms. Dana Theil

Wiener Str. 1 – 3, 28359 Bremen Germany