Territory Supervisor

Darling Ingredients Inc.; Pensacola (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

Darling Ingredients Inc. is seeking a Territory Supervisor to retain independent raw material accounts within the Pensacola territory and serve as the local face of the operation.

You will build lasting relationships through regular site visits, resolve service issues, and protect route volume by understanding customer needs and market dynamics. You will collaborate with Account Executives on new business opportunities, act on field insights, and support operations to ensure timely, high-quality

Qualifications

• 3+ years of experience in a customer-facing role such as account management, customer success, hospitality service, field service, or a route-based business focused on retention.
• Strong communication and relationship-building skills.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Acts as the primary, local point of contact for independent accounts, building trust and rapport as the face of the region
• Maintains strong relationships through regular site visits to ensure customer satisfaction and retention
• Advocates for customers, providing quick, personal responses to resolve service issues and manage escalations
• Uses company data to identify at-risk customers and win-back opportunities
• Conducts periodic reviews to confirm service satisfaction and discuss needs
• Gathers and reports on competitor activity to inform management
• Collaborates with transportation and routing to ensure timely service
• Coordinates with operations and sales to support container service/refurbishment programs
• Documents issues, intelligence, and account updates in systems for clear communication
• Reviews service records to identify discrepancies or engagement opportunities
• Collaborates with GM, Office Manager and staff to ensure smooth operations
• Identifies and secures new organic business opportunities from market presence and relationships
• Works with Account Executives to qualify growth opportunities
• Represents the company in the field to strengthen brand presence and identify leads
• Other duties as assigned

Skills

Customer retention

Account management

Relationship building

Communication skills

Time-management

Education

High School Diploma or equivalent

Job description

Job Summary

The Territory Supervisor is primarily responsible for the retention and service excellence of independent raw material accounts within an assigned territory. This role acts as the local "boots on the ground" presence for the assigned operations region, building deep, lasting relationships with existing suppliers to ensure satisfaction, stop customer loss, and protect route volume. The Territory Supervisor serves as the primary customer advocate and problem-solver in the field. This position supports strategic growth by gathering market intelligence, collaborating closely with Account Executives on new business opportunities, and acting on their own new business opportunities as appropriate when in the field.

Essential Duties/Responsibilities:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Serves as the primary, local point of contact for independent (non-branded) accounts, building trust and rapport as the "face" of the assigned operations region
• Builds and maintains strong, long-term relationships through regular, proactive site visits and communication to ensure customer satisfaction and retention
• Acts as a customer advocate, providing a quick and effective personal response to resolve service issues, answer questions, and manage escalations
• Utilizes company data (e.g., customer engagement center reports, zero volume service requests, cancellation data) to proactively engage at-risk customers and identify win-back opportunities
• Conducts periodic account reviews to confirm service satisfaction, discuss needs, and reinforce the value proposition
• Gathers and reports on competitor activity, pricing, and strategies to provide timely market intelligence to management
• Works collaboratively with Transportation Supervisors and routing operations to ensure efficient, reliable, and timely service for all customers in the territory
• Coordinates with local operations and sales to support the container service/refurbishment program, ensuring equipment meets customer needs and company standards
• Documents service issues, competitor intelligence, equipment needs, and account updates in company systems to ensure clear communication and follow-through
• Reviews Service Record Reports for accuracy and to identify potential service discrepancies or opportunities for customer engagement
• Collaborates with the General Manager, Office Manager, and other operational staff to ensure smooth, customer-centric operations
• Identifies and secures new, organic business opportunities that arise from an established market presence and strong local relationships
• Collaborates with Account Executives by identifying and qualifying opportunistic growth with existing customers or through leads generated from field-level intelligence
• Represents the company professionally in the field to strengthen brand presence and identify potential leads
• Other duties as assigned

Minimum Qualifications:

• High School Diploma or equivalent required
• 3+ years of experience in a customer-facing role such as account management, customer success, hospitality service, field service, or a route-based business focused on retention

Preferred Qualifications:

• Proven expertise in customer retention, account management, and relationship building
• Demonstrated ability to act as a customer advocate and problem-solver in a fast-paced field environment
• Excellent communication, interpersonal, and rapport-building skills
• Strong organizational and time-management abilities
• Understanding of routing, logistics, or field service operations is a plus
• Bilingual (Spanish & English) is a plus

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Darling Ingredients.

Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, creed, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know Your Rights: If you would like more information, please click on the link and paste into your browser: https://www.eeoc.gov/poster