Territory Office Manager

Classet; Walled Lake (MI); On-site; Full time

Job summary

An established industry leader in home improvement is seeking organized and motivated individuals to join their team. This dynamic role involves facilitating customer calls, managing schedules, and assisting with daily administrative tasks in a fast-paced environment. With no construction experience required, this position offers an excellent opportunity for growth and advancement within the company. Enjoy competitive compensation and a supportive atmosphere while making a difference in customer experiences. If you're ready to thrive in a challenging yet rewarding role, this is the perfect opportunity for you.

Benefits

401K plan

Aflac accident plan/coverage

Paid Vacation

Performance bonuses

Company credit card

Flexible scheduling

Advancement and growth opportunities

Regular pay reviews

Qualifications

• 2+ years of experience in sales or high volume phone-based customer support.
• Excellent computer skills with high proficiency in Microsoft Office.

Responsibilities

• Facilitate calls to educate customers on services and solutions.
• Manage scheduling and dispatching for the Field Team.

Skills

Customer Support

Sales Experience

Microsoft Office

Scheduling and Dispatching

Typing Skills

Education

High School Diploma or GED

College Degree

Tools

CRM Software

Microsoft Teams

Job description

If you love people, love to help, and love to work hard and win, we would love to meet you!

We are a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like you to ensure efficient and smooth daily operations. We are offering a starting hourly rate of $25 to $30, depending on your experience.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED!

This is a high call volume and fast-paced role; this person must thrive in a fast and busy environment! This position will also assist with most of the daily administrative tasks - warranty calls, data entry, and customer follow-up.

Other tasks associated with this position:

• Provide verbal estimates and schedule options to potential customers
• Win new and existing customer appointments
• Utilize our CRM to record customer leads and their project needs
• Manage the schedule in your territory(ies) to ensure the maximum work volume and most efficient schedules for our Field Team
• Engage with the Field Team to resolve scheduling, billing, or customer issues.
• Provide after-sales follow-up for each customer
• Assist in solving operational logistics to ensure a smooth customer journey

This is a great opportunity for you to grow toward advancement in a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

Minimum Requirements:

• 2+ years of Previous Experience in Sales or High Volume, Phone-based Customer Support
• Willing to work in-person at our Walled Lake office
• Excellent computer and typing skills - including high proficiency in Microsoft Office and Teams
• Experience with scheduling and dispatching crews
• High School Diploma or GED (College degree preferred)
• Friendly, Professional, and ready to help our amazing Customers and Handymen!
• Prior experience in a home services business is strongly preferred

Benefits:

• 401K plan
• Aflac accident plan/coverage
• Paid Vacation
• Performance bonuses
• Company credit card
• Flexible scheduling
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!