Territory Manager - Raleigh

Schneider Electric; Raleigh, Greensboro, Charlotte (NC, NC, NC); On-site; USD 142,000 - 214,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

Flexible work arrangements

Paid family leaves

Well-being programs

12 holidays per year

15 days of paid time off per year

Job summary

Schneider Electric is seeking a Territory Manager, Service Operations in the United States. This role leads safety, people management, and operational excellence across Field Service Representatives to ensure top-tier service delivery within a defined territory.

You will manage relationships with customers, coordinate training, and drive KPIs and P&L oversight in partnership with regional stakeholders. Minimum five years in Field Service or related field with leadership experience; a BA/BS is

Qualifications

• BA or BS in Business Management or Engineering is desirable but not required.
• Minimum five (5) years experience in Field Service Industry or related field.
• Preferred minimum two (2) years serving in a team lead or management/supervisor role.
• Valid driver’s license with clean driving record.
• Technical comprehension/proficiency.
• Additional government clearance may be required.

Responsibilities

• Lead with safety and ensure policy compliance.
• Directly manage Field Service Representatives (FSRs) and field operations.
• Coordinate FSR training and qualification plans with Regional Director and Training.
• Maintain relationships with customers, vendors, and sales teams.
• Drive KPIs and oversee Territory P&L with stakeholders.
• Champion customer satisfaction and root-cause analysis.
• Ensure adoption of digital tools within One Services.

Skills

Leadership

Communication skills

Time management

Financial acumen

Cross-functional collaboration

Relationship building

Data-driven decisions

Problem solving

Education

Bachelor’s degree in Business Management or Engineering (desirable)

Military service training (desirable)

Job description

The Territory Manager, Service Operations (TMSO) is a fundamental contributor to the U.S. Service Operations (USSO) service delivery concept. The TMSO serves as the local face and voice of Schneider Electric (SE) to our customers and our Field Service Representatives (FSRs) and reports to the Regional Director, Service Operations. The goal of USSO is to construct a Service organization that reflects the specific local needs of our customers and market, while retaining a consistent global level of service delivery. This requires a strong and independent local Service management presence. The primary role of the TMSO is coordinating the relationships among our customers and field employees while following our corporate initiatives and policies.

Core responsibilities:

Safety

• Lead with Safety, ensuring compliance with Global Human Rights and Travel policies.
• Conduct FSR site safety audits and incident reviews to uphold safety standards.
• Conduct regular SIM meetings to hold the team accountable for safety goals and behaviors, implementing a progressive discipline policy as needed.

People Leadership

• Directly manage Field Service Representatives (FSRs) and oversee field operations to ensure effective service delivery within assigned geographic areas or customer segments.
• Maintain an active presence in the field, collaborating with FSRs, customers, vendors, and sales personnel to meet operational expectations.
• Develop and nurture business relationships with Schneider Electric customers through regular communication and site visits in the defined service territory.
• Coordinate FSR training and qualification plans, ensuring adherence to Schneider Electric policies and field service reporting requirements in collaboration with the Regional Director and Corporate Training.
• Mentor FSRs to support their personal career goals and oversee the FSR Sales Lead process to ensure optimal participation.
• Monitor headcount through dynamic sourcing, workload forecasting, and attrition planning while supporting efforts to increase employee engagement.
• Responsible for administrative tasks to ensure timecards are reviewed/approved, manage PTO requests, support team’s reconciling of company expenses.

Operational Management

• Serve as the liaison with Service Support Teams, including Scheduling, Order Management, Logistics, Technical Support, Engineering, and Sales to enhance service coordination.
• Drive KPIs to maximize service goals, using insights to identify weaknesses and implement improvements in service delivery.
• Manage financial targets and oversee the Territory P&L in partnership with stakeholders, ensuring compliance with all required training, including SE Essentials and CyberSecurity.
• Champion positive customer satisfaction and support issue prevention through root cause analysis, aligning with quality fundamentals.
• Ensure full adoption and utilization of digital tools within the One Services organization.

Qualifications:

• Strong leadership with solid written, verbal skills, and presentation skills.
• Ability to prioritize and manage multiple projects simultaneously.
• Ability to act independently, while exercising good judgment.
• Ability to build relationships with internal and external teams and maintain useful interaction with all involved parties.
• Proactively monitor team dynamics to recognize potential conflicts before they escalade.
• Strong time management skills.
• Strong critical thinking to resolve complex matters.
• Use data and interpret it to assess and make good business decisions.
• Have good financial acumen.
• Ability to influence cross-functional teams and stakeholders to achieve short and long terms process improvements.
• BA or BS in Business Management or Engineering is desirable but not required. Training during military service is also considered desirable.
• - Minimum five (5) years experience in Field Service Industry or related field. Preferred minimum of two (2) years serving in a team lead or management/supervisor role.
• Valid drivers license with clean driving record.
• Technical comprehension/proficiency.
• Additional government clearance may be required (where required).

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 142,400 - USD 213,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Care for Yourself and Your Family.

We ensure you feel secure with benefits that help you and your family thrive:

• medical (with member reward points)
• dental
• vision
• basic life insurance
• Benefit Bucks
• flexible work arrangements
• paid family leaves
• well-being programs
• 12 holidays per year
• 15 days of paid time off per year

Invest and Plan Your Future.

We help plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

• base salary
• incentives
• company share ownership
• 401(k) with match

Grow Your Skills and Career.

We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

• performance discussions
• global opportunities
• the Schneider Career Hub
• learning platforms like Coursera

Team Up in the Workplace.

We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

• collaboration
• recognition
• sharing your voice
• an inclusive workplace

Support Your Community.

We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

• volunteer leave
• programs with the Schneider Electric Foundation
• youth education initiatives
• military leave benefits

Enterprise Statistics

• €40 billion global revenue
• +9% organic growth
• 150 000+ employees in 100+ countries

This position will be posted until filled.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.