Territory Manager, Market Operations

Carvana; Little Rock (AR); On-site; USD 105,000 - 140,000; Full time

Job summary

Carvana is seeking a seasoned leader to guide its Market Operation team across the United States. You will mentor Market Leaders, optimize operations, and ensure outstanding customer service while expanding Carvana markets and our car vending capabilities.

You will interview, onboard, and train staff, travel regularly to markets, and collaborate cross-functionally with Logistics, Product, Inspection Centers, and People Operations to drive growth.

Qualifications

• 7+ years of operational experience preferred.
• At least 5 years of leading teams, with 2 years managing managers preferred.
• Urgency with ability to improve operational efficiency.
• Strong problem-solving skills and the ability to think outside the box.
• Strong analytical and critical-thinking skills.
• Excellent communication skills.
• Ability to implement change across multiple HUB locations.
• Willingness to work on weekends.
• Willingness to travel up to 75%.

Responsibilities

• Motivating, inspiring, and leading a team of Market Leaders across various locations in the United States.
• Balancing execution, process improvements, and impeccable customer service.
• Helping launch and expand Carvana markets and car vending machines.
• Keeping every detail of your markets operating like a well-oiled machine, while also thinking strategically to fuel future growth.
• Collaborating with leadership, peers, and direct reports to drive meaningful results.
• Interviewing, selecting, onboarding, and training a team of Customer Advocates and Market Leaders, providing them with the tools, resources, and guidance they need.

Skills

Operational experience

Leadership experience

Problem solving

Analytical thinking

Communication skills

Change management

Travel willingness

Weekend availability

People development

Leadership presence

Education

Bachelor’s degree

Job description

About Carvana

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business. We have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360‑degree views of the interior and exterior of the vehicles before deciding to go through the purchasing process.

Our Customer Advocates will then either deliver the purchased vehicle to the customer’s driveway using one of our kick‑ass one‑car haulers, or they will meet customers at one of our coin‑operated Vending Machines. For more information on Carvana and our mission, sneak a peek at our company introduction video.

About the team and position

Carvana’s Market Operation department is known for its team‑oriented, fast‑paced environment. We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities while juggling multiple projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

What you’ll be doing

• Motivating, inspiring, and leading a team of Market Leaders across various locations in the United States.
• Balancing execution, process improvements, and impeccable customer service.
• Helping launch and expand Carvana markets and car vending machines.
• Keeping every detail of your markets operating like a well‑oiled machine, while also thinking strategically to fuel future growth.
• Collaborating with leadership, peers, and direct reports to drive meaningful results.
• Interviewing, selecting, onboarding, and training a team of Customer Advocates and Market Leaders, providing them with the tools, resources, and guidance they need.
• Traveling regularly to each market to conduct on‑site visits that infuse the market with Carvana’s culture and performance standards.
• Working cross‑functionally with groups company‑wide, including Logistics, Product, Inspection Centers, Inside Advocate Operations, Marketing, and People Operations.
• Other duties as assigned.

What you should have

• 7+ years of operational experience preferred.
• At least 5 years of leading teams, with 2 years managing managers preferred.
• A strong sense of urgency with an ability to improve operational efficiency.
• Excellent problem‑solving skills and the ability to think outside the box.
• Strong analytical and critical‑thinking skills.
• Excellent communication skills.
• Ability to implement change across multiple HUB locations.
• Willingness to work on weekends.
• Willingness to travel (up to 75%) required.
• Interest in working hard, being challenged in a fast‑paced environment, and having fun while doing so.

It would be great if you also had

• High influencing skills.
• Experience with change management.
• Analytical mindset.
• A passion for people development.
• A strong leadership presence.
• A Bachelor’s degree from an accredited undergraduate institution.

What we’ll offer in return

• Compensation Range: $105,000 – $140,000
• Full‑time salary position.
• Medical, Dental, and Vision benefits.
• 401(k) with company match.
• Perks including student‑loan payments, vehicle discounts, pet benefits, and more.
• Wellness program to keep you healthy and happy physically and mentally.
• Opportunities to expand your skillset and share knowledge across the organization.
• Culture of promotions from within, with a startup atmosphere encouraging rapid career development.
• Position in one of the fastest‑growing companies in the country.

Other requirements

• Must be able to read, write, speak, and understand English.
• Must walk/stand and sustain physical activity for extended periods (8+ hours).
• Must perform high and low levels of movement: reach, twist, kneel, crouch, climb, balance, and squat.
• Must lift, push, pull up to 50lbs.
• Frequent driving requires excellent visual activity and manual dexterity.
• Must work in outdoor weather conditions.
• Must stay stationary for up to 3 hours at a time when driving.
• Must communicate with customers and exchange accurate information.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer’s application process.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.