Manager, Market Operations

Carvana; Little Rock (AR); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401K with company match

Employee discounts and perks

Job summary

Carvana, a fast‑growing tech‑enabled car retailer, seeks a seasoned team leader to run logistics, inventory quality, scheduling, and registration paperwork, while shaping the customer and employee experience. The role is autonomous and requires strong decision‑making, with direct links to leadership at Carvana’s home office in Phoenix.

You will mentor and develop teammates, juggle multiple projects, and drive process improvements across functions to deliver a smooth, scalable operation.

Qualifications

• Bachelor's degree from an accredited institution.
• At least five years in team leadership managing multiple employees.
• Experience handling logistics.
• Ability to operate in ambiguity and adapt to changing priorities.

Responsibilities

• Lead logistics, inventory quality, scheduling, and registration paperwork.
• Mentor and develop team members; drive employee and customer experience.
• Coordinate with leadership and other teams to implement scalable processes.

Skills

Team leadership

Logistics

Decision making

Communication

Education

Bachelor's degree

Job description

Full Job Description

About Carvana: At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle‑free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no‑pressure, no‑haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360‑degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customers’ driveway using one of our kick‑ass one‑car haulers, or they will meet our customers at one of our amazing coin‑operated vending machines.

About the team and position

Carvana’s Market Operations department is known for its team‑oriented, fast‑paced environment. We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. We thrive on each unique perspective and value diversity of opinion.

What you’ll be doing

Mom’s wear a lot of hats, managing logistics, inventory quality, scheduling, registration paperwork, customer experience, employee experience, community outreach, mentoring, and training programs. The role is autonomous and requires good decision‑making skills. A few other duties will be assigned as needed. The position offers direct links to leadership at Carvana’s home office in Phoenix and the opportunity to work at one of the fastest‑growing, most creative technology companies.

What you should have

• A Bachelor’s degree from an accredited undergraduate institution.
• At least five years of relevant experience in team leadership roles managing multiple employees.
• Experience handling logistics.
• An ability to operate in ambiguity with the grace of a gazelle – not the one being chased by a lion, but the one bounding effortlessly through an open African savanna.
• An appreciation for differences of opinion.
• The savvy to manage employee and customer experience, both of which can become messy, and to thrive by making interactions rewarding for all involved.
• The skills to examine processes and develop creative solutions.
• An understanding that things will change, and that you are comfortable with that.
• A willingness to roll up your sleeves, take on new assignments, and juggle many things at once. In other words, you’re a multitasking wizard!

What we’ll offer in return

• Full‑time salary (Position: $75k–$90k).
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Opportunities to expand your skill set and share knowledge with others across the organization.
• A culture of promotions from within, with a start‑up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest‑growing companies in the country.

Other requirements

• Must be able to read, write, speak, and understand English.
• The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
• Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
• Frequent driving requires excellent visual activity and manual dexterity.
• Must be able to work in outdoor weather conditions.
• Must be able to stay in a stationary position for extended periods of time (up to 3 hours at a time, especially while driving).
• Frequent communication with customers and the ability to exchange accurate information.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. This job description is not intended to be a comprehensive listing of all duties and responsibilities. Duties may change at any time with or without notice.