Territory Manager Horizontal Directional Drilling Industry- Poland

Digital Control Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonuses

Professional Development

Wellness Program

Generous PTO package

Pension contribution

Parental leave

Profit sharing bonuses

Job summary

Digital Control Inc. is seeking a highly skilled HDD specialist to join our team in Poland, with travel across Eastern Europe. The role requires strong Polish and English language skills, a background in sales/support, and deep knowledge of trenchless technology.

You will train dealers, conduct presentations, and help grow the regional customer base. Ideal candidates hold a bachelor’s degree or equivalent, with 2+ years in customer service or field sales and at least 5 years in the trenchless

Qualifications

• Polish and English language proficiency.
• Bachelor’s degree or equivalent.
• Minimum 2 years in Customer Service or outside/field sales.
• Minimum 5 years of trenchless technology knowledge required.

Responsibilities

• Manage relationships with dealers and customers, providing training, technical support, and outstanding customer service.
• Propose and execute effective marketing strategies that grow sales in the territory.
• Provide feedback to the product team on field issues and customer requirements.
• Give professional presentations, demos, trainings, classes, and tradeshow talks.
• Perform field testing and troubleshooting on new/enhanced products and provide direct feedback.
• Work with dealers to develop the territory customer base and ensure staff can support/sell products.
• Handle customer service calls, questions, and general troubleshooting issues.
• Coordinate equipment repair and loaner equipment.

Skills

Polish language

English language

Sales experience

Customer service

Negotiation

Presentation skills

Troubleshooting

Critical thinking

Training

Education

Bachelor’s degree or equivalent

Tools

CRM software

ERP system

Job description

Digital ControlIncis the world’s leading supplier of underground locating and steering products for the horizontal directional drilling (HDD) industry. Digital Controlinvented, and was first to market, innovative underground guidance technology that allows contractors to control the pitch angle of the drill head tooling and measure its depth below ground. Since the introduction of this revolutionary technology30years ago, Digital Control has been at the forefront of trenchless technologies that enable the efficient distribution of underground utilities, fiberoptic, telecom, gas,sewerand water lines. Our products are used around the world by distribution contractors and are valued for their durable design, ease of use and Digital Control’s uncompromising commitment to customer service.

Our team isexpanding inthePolandRegion.We are looking for agreat HDD specialist who wantsto work for the HDD industry leader inlocatingtechnologies.Thisrole willbelocatedinPolandwithtravel to assignedEastern Europeanregions.

• Language skills:Polish and English required,additionallanguages are a plus.

• Willoperatea company vehicle, must havea cleardriving record.

• Must be able to sell value, negotiate, and analyze customer needs.

• Effective at juggling multiple tasks and prioritizing work to meet the needs of all resellers, contractors/drillersand other customers in the territory.

• Demonstrates great working knowledge of technical equipment operations, and aptitude tobecomean expert in advanced HDD locating techniques,theoryand application.

• Excellent presentation skills to train audiences ofvarious sizes. Demonstrates an engaging style to help others learn.

• Demonstrates great communications skills to effectively communicate technical and market information to various audiences including drillers, seniorleadersand everyone in between.

• Possess strong critical thinking skills including troubleshooting, problemanalysisand good judgment/decision making.

• Inquisitive about troubleshooting DCI equipment and usage todetermineroot causes and effective solutions.

• Demonstrates effective collaboration and innovation with the field team and across all other functions within the company.

• Excellent written and verbal communication skills.

• Bachelor’s degree or equivalent combination of work experience and education.

• Minimum of 2 years of experience in Customer Service or outside/field sales.

• Minimum of 5years of experienceand knowledge of the trenchless technology industryrequired.

• Demonstrates unwavering business ethics and ability to effectively manage proprietary product information.

• Be able to travel within the territory up to50-60%.

• Able to navigate physical requirements of workinginconstruction sites.

• Ability to use a customer database or ERP system.

Responsibilities:

• Manage relationships with dealers and other customers, providing training, technicalsupport,and outstanding customer service.

• Propose and execute effective marketing strategies that grow sales in the assigned territory.

• Provide feedback to the product team on field issues and customer requirements.

• Give professional presentations, demos,trainings,classes,and tradeshow talks.

• Perform field testing and troubleshooting on all new or enhanced company products andprovidesdirect feedback to Customer Service and Product Development.

• Work with dealers to develop the territory customer base and ensure their staff can support and sell our products.

• Handle customer service phone calls,questions,and general trouble-shooting issues.

• Coordinate equipment repair and customer loaner equipment.

This position will work with a talented and supportive group of individuals who work hard and know how to have a lot of fun!

Learn more about Digital Control at www.digitrak.com

• Quarterly bonuses: we all share in the success of the company

• Professional Development

• Wellness Program

• Generous PTO package

• Pension contribution

• Parental leave

• An average of 11 annual paid holidays
  Compensation

• DCI is proud to offer comprehensive compensation packages including competitive base pay and discretionary quarterly profit sharing bonuses to all part-time and full-time team members. Base pay is reviewed at a minimum on an annual basis.

• Profit sharing bonus: Over the last 3 years, quarterly bonuses ranged between 10% and 18%. Future bonuses could be higher or lower depending on company profits.

Why DCI?

DCI takes pride in caring a lot about our employees. We offer a flexible and challenging work environment as well as a generous benefits package. We have a team of people who will tell you that DCI is the best place they’ve ever worked. This is evident by our long service team and low turnover.

We Celebrate Inclusion:

DCI is an equal opportunity employer. Employment at DCI is based solely on a person’s merit and qualifications directly related to professional competence. DCI does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is DCI’s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. The Company’s EEO policy includes the full & complete support of the Company and all levels of leadership. Because it’s just the right thing to do. We hope you think so too.