Territory Manager

ophelia; Pennsylvania; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, vision, and health insurance

Paid time off: 20 days starting

Company holidays: 10

Work From Home stipend

401k contribution

Job summary

Ophelia Health is seeking a full-time Territory Manager to initiate and develop strong, lasting relationships with community partners in Pennsylvania to support patients with opioid use disorder. You will be the face of Ophelia in local communities, building a high-volume referral network that ensures access to our telehealth treatment.

Join a mission-driven team, with opportunities for growth, competitive benefits, and a chance to make a meaningful impact in people’s lives while traveling

Qualifications

• 2–5 years of experience in Business Development or related roles.
• Grit and autonomy with ability to own territory and drive results.
• Experience crafting and executing outreach strategies and tracking performance.
• Excellent interpersonal and communication skills with patient-first mindset.
• Passion for serving marginalized and vulnerable populations.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Develop and manage high-volume referral partnerships from outreach to active partners.
• Build and scale existing partnerships, ensuring alignment with Ophelia's mission.
• Use CRM tools (Salesforce, HubSpot) to track activities and conversion metrics.
• Engage with healthcare providers and community leaders in the field.
• Gather feedback from partners to refine referral strategies.
• Collaborate with marketing, commercial, clinical, product, and operations teams.

Skills

Business Development

Partnership Development

Medical Sales

Account Management

Grit & Autonomy

Outreach Strategy

Interpersonal Skills

Confidentiality

Patient-first mindset

Tools

Salesforce

HubSpot

Job description

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it.

Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.

About the Role

Ophelia Health is seeking a full-time Territory Manager to initiate and develop strong, lasting relationships with community partners to support patients with opioid use disorder (OUD). In this role, you will be the face of Ophelia in local communities, acting as the vital link between our organization and the community programs we partner with. Your mission is to build a high-volume referral engine that ensures individuals with Opioid Use Disorder (OUD) can seamlessly access Ophelia's life-saving telehealth treatment. By establishing trust and building bidirectional partnerships, you will help create a network of support that enhances our patients' treatment journey.

Join Ophelia Health to not only build a career but to make a meaningful impact on one of the greatest healthcare crises of our lifetime. You'll be part of a passionate team, with ample opportunities for growth, competitive benefits, and the chance to truly make a difference in people's lives.

What you'll do

• New Partnership Acquisition: Own the full partnership lifecycle: proactively identify, prospect, and pitch Ophelia to new referral sources. You will manage a high-volume pipeline, moving organizations from 'cold outreach' to 'active partners' with persistence.
• Strategic Relationship Management: Nurture and scale existing partnerships. You aren't just a face in the room; you ensure partners remain clinically and philosophically aligned with Ophelia's mission, turning local organizations into long-term, sustainable advocates for our patients
• Data & CRM Management: Utilize CRM tools (like Salesforce or HubSpot) to track activity, conversion rates from referral to patient, and ROI on partnership outreach. You will be expected to uncover insights into your own performance, including analyzing which partner types yield the highest patient conversion and adjusting your weekly strategy accordingly.
• Community Engagement: Spend the majority of your time in the field, meeting with healthcare providers, community leaders, patient advocates, and others to identify needs, remove barriers to treatment, and solidify Ophelia's presence.
• Feedback Integration: Collect and analyze feedback from community partners to refine Ophelia's referral strategies and products. Help develop and build solutions for existing referral barriers.
• Collaborate Across Teams: Work closely with Ophelia's marketing, commercial, clinical, product, and operations teams to achieve outreach and market penetration goals.

What we're looking for

• Live in/near York, Adams, Lancaster, Dauphin and/or Cumberland counties (ideally within 30 minutes by car)
• Able to travel locally with reliable transportation & valid drivers license ~4 days/week for meetings with partners
• 2-5 Years of Experience: Proven track record in Business Development, Partnership Development/Management, Medical Sales, or Account Management.
• Grit & Autonomy: You are a self-starter who thrives when given a territory and a goal. You don't wait for a task list; you create a plan and execute it.
• Skilled in independently crafting and executing outreach strategies , with a demonstrated ability to monitor performance metrics, adapt approaches as needed, and ensure objectives are achieved
• Excellent interpersonal and communication skills , demonstrating empathy and a patient-first/client-first mindset
• Passionate about serving marginalized and vulnerable populations
• Proven ability to maintain professionalism and confidentiality when working with sensitive and confidential information

Preferred

• Experience within the SUD treatment community, with existing relationships in this space
• Experience working with clinical staff, healthcare administration staff, and people with opioid use disorders

Our Benefits Include

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• Work From Home Stipend
• 401k Contri