Territory Implementation Consultant - NYC/NJ

Crawford Thomas Recruiting; Newark (NJ); On-site; USD 70,000 - 120,000; Full time

Job summary

An established industry player is seeking a Territory Implementation Consultant to enhance client relationships across NYC and NJ. This dynamic role involves managing client onboarding, providing training, and resolving technical issues both on-site and remotely. With a focus on customer satisfaction, you'll utilize CRM and Business Intelligence tools to optimize processes and ensure clients receive top-notch support. If you thrive in an autonomous work environment and possess strong communication skills, this opportunity offers a chance to make a significant impact while enjoying a competitive salary and commission structure.

Qualifications

• Excellent time-management and communication skills are essential.
• Experience in SaaS/software account management is preferred.

Responsibilities

• Manage client onboarding processes and provide ongoing training.
• Troubleshoot technical issues and ensure client satisfaction.

Skills

Time-management skills

Communication skills

SaaS/software account management

Remote training skills

Familiarity with collaborative platforms

Organizational skills

Tools

CRM tools

Business Intelligence tools

Salesforce CRM

Microsoft Teams

Slack

SharePoint

Job description

Territory Implementation Consultant - NYC/NJ

Salary: Base salary of $70k-$120k, plus bonuses/commission ($15k-$25k Year 1, $35k-$50k Year 2)

Job Summary: The Territory Implementation Consultant will maintain relationships and provide on-site and remote customer service to the company’s clients. They oversee client onboarding, manage the implementation of products and services, and provide ongoing training and support throughout the client relationship lifecycle. The role is autonomous and requires approximately 80% in-state travel.

Job Responsibilities:

1. Manage and oversee all aspects of client onboarding processes.
2. Provide ongoing training to dealership personnel beyond initial program installation.
3. Troubleshoot and resolve technical issues both on-site and remotely.
4. Utilize CRM and Business Intelligence tools for data analysis and process automation.
5. Build trust and develop strong relationships with clients.
6. Deliver on client satisfaction goals and performance targets.

Qualifications:

Required Skills:

1. Excellent time-management skills in an autonomous work environment.
2. Dynamic social and communication skills.
3. Proven track record in SaaS/software account management.
4. Ability to conduct remote training using web conferencing tools.
5. Familiarity with collaborative platforms (Microsoft Teams, Slack, SharePoint).
6. Highly organized, self-motivated, and a team player.

Preferred Experience:

1. DMV or automotive industry background.
2. Proficiency with Salesforce CRM.

Seniority Level:

Associate

Employment Type:

Full-time

Job Function:

Business Development, Customer Service, and Consulting

Industries:

Motor Vehicle Manufacturing