Territory Customer Support Manager-Delhi-E3W

TI Clean Mobility; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in clean mobility is seeking a Territory Manager for Service & Spares with a focus on establishing a service network and enhancing customer satisfaction. Candidates should possess an engineering degree in Automobile or Mechanical, along with significant experience in the automotive service industry and strong communication skills.

Qualifications

• 8-13 years of experience required.
• Background in automobile service is essential.
• Local language proficiency is a must.

Responsibilities

• Set up the service network for the region.
• Handle customer complaints across the dealer network.
• Train dealership service teams.

Skills

Communication

Troubleshooting

Customer Service

Education

Engineering degree in Automobile/Mechanical

Job description

Position Title: Territory Manager - Service & Spares

Reporting to: Regional Head - Service & Spares

Exp: 8 - 13 years

Education: Engineering degree in Automobile/Mech

Responsibilities:

1. Responsible for setting up the service network for the region.

2. Handling the customer complaints across dealer network to reduce customer dissatisfaction.

3. Training of service team at the dealerships.

4. Responsible for after sales support and spares.

5. Local language & Automobile service background must

6. Good communication and troubleshooting skills.

Job Location: Delhi