Territory Customer Support Manager-Andhra Pradesh-E3W

TI Clean Mobility; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in clean mobility is seeking a Territory Customer Support Manager to oversee the service network and enhance customer satisfaction. The ideal candidate will have an engineering background, strong troubleshooting skills, and experience in the automotive sector. This role involves training dealership teams and ensuring effective after-sales support.

Qualifications

• 8 - 13 years of experience required.
• Local language proficiency and automobile service background essential.

Responsibilities

• Set up the service network for the region.
• Handle customer complaints to reduce dissatisfaction.
• Train service teams at dealerships.
• Provide after-sales support and manage spares.

Skills

Communication

Troubleshooting

Education

Engineering degree in Automobile/Mechanical

Job description

Position Title: Territory Customer Support Manager

Reporting to: Regional Customer Support Head

Exp: 8 - 13 years

Education: Engineering degree in Automobile/Mech

Responsibilities:

1. Responsible for setting up the service network for the region.

2. Handling the customer complaints across dealer network to reduce customer dissatisfaction.

3. Training of service team at the dealerships.

4. Responsible for after sales support and spares.

5. Local language & Automobile service background must

6. Good communication and troubleshooting skills.

Job Location: Anywhere in Andhra Pradesh