Territory Custodial Supervisor — Lead Teams & Quality

Cleantec; City of Rochester (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Benefits

Dental Benefits

Vision Benefits

Life Insurance

401K

Quarterly Bonus

Monthly Car Allowance

Job summary

Cleantec is seeking a Territory Supervisor / Custodial to lead cleaners, uphold company standards, and manage accounts across Central New York. You will supervise, train, evaluate staff, and ensure on-time, safe, and quality cleaning services while maintaining strong customer relations.

The role emphasizes hands-on leadership, budget awareness, safety compliance, and performance reporting with opportunities for growth within a team-oriented culture.

Qualifications

• Supervisory/management experience required

Responsibilities

• Operational Excellence: Follow all company operation standards for training, cost control, quality, safety, and on-time services.
• Hands-On Leadership: Get your hands dirty, figuratively and literally, to ensure the successful completion of projects on our customers' properties.
• Customer Focus: Prioritize customer satisfaction and maintain positive employee relations by following company policies.
• Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.
• Training: Schedule new hire training with designated personnel approved by management.
• Performance Evaluation: Conduct annual performance evaluations for staff, setting measurable goals for continuous improvement.
• Employee Management: Report and document all employee issues promptly, including attendance, call-outs, write-ups, and disciplinary actions.
• Budget Management: Maintain budgeted hours for accounts to ensure financial efficiency.
• Safety First: Keep safety materials and SDS sheets up-to-date in accounts.
• Inventory Management: Maintain inventory of all cleaning supplies at each building.
• Equipment Maintenance: Troubleshoot and maintain cleaning products/equipment, such as vacuums.
• Hands-On Help: Be ready to perform cleaning duties in the event of employee absences or customer requests.
• Quality Control: Identify areas of concern in customer buildings through regular inspections and supervise the resolution of deficiencies.
• Customer Satisfaction: Maintain the highest level of customer service and promptly resolve customer issues, always documented in CRM.
• Project Oversight: Set up and oversee project work in customer buildings as needed.
• Reporting: Provide nightly reports of building activity for all staff, following the required format.
• Flexibility: Be willing to perform other duties as requested and assigned.
• Time Management: Check and report all employee hours and make necessary adjustments daily by 10 am.

Skills

Supervision

Leadership

Operational Excellence

Customer Focus

Team Building

Training

Performance Evaluation

Employee Management

Budget Management

Safety

Inventory Management

Equipment Maintenance

Hands-On Help

Quality Control

Customer Satisfaction

Project Oversight

Reporting

Flexibility

Time Management

Job description

Cleantec is seeking a Territory Supervisor / Custodial to lead cleaners, uphold company standards, and manage accounts across Central New York. You will supervise, train, evaluate staff, and ensure on-time, safe, and quality cleaning services while maintaining strong customer relations.

The role emphasizes hands-on leadership, budget awareness, safety compliance, and performance reporting with opportunities for growth within a team-oriented culture.