Territory Account Manager: Field Service

Cleanslate; New York (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

401(k)

Paid Time Off

Paid Holidays

Flexible schedule

Company vehicle with gas card and E-ZP

Company credit card for business

PPE and tools provided

Job summary

Cleanslate is seeking a Territory Account Manager for the Yonkers/Bronx, NY area to install, service, and maintain warewashing, laundry, and dispensing systems while ensuring compliance with health guidelines. You will diagnose equipment issues, provide hands-on training, and monitor sites to prevent downtime.

After training, you will own the territory, nurture existing accounts in long-term care, restaurant, and hospitality sectors, and drive service quality, uptime, and customer satisfaction,

Qualifications

• Experience in customer service, field service, account maintenance, or a related technical service role.
• Strong mechanical aptitude with skills in plumbing, electrical troubleshooting, and equipment maintenance.
• Valid driver's license and acceptable motor vehicle record.
• Willingness to participate in on-call rotations, including nights, weekends, and holidays.
• Ability to lift up to 50 lbs., stand, bend, stoop, and work in confined spaces as needed.
• Must reside within 30 miles of the designated territory.

Responsibilities

• Install, service, and maintain warewashing, laundry, and dispensing systems to ensure optimal performance and compliance with local and federal health guidelines.
• Diagnose and troubleshoot equipment issues, performing both routine maintenance and emergency repairs.
• Provide hands‑on demonstrations and training to customers on safe and effective use of equipment and products.
• Proactively monitor customer sites and equipment to identify and resolve potential issues before they become problems.
• Maintain accurate service records, manage parts inventory, and ensure systems are functioning reliably to minimize customer downtime.
• Manage and nurture relationships with an existing base of customers, ensuring high levels of satisfaction and retention.
• Identify opportunities within existing accounts to expand product use and improve customer operations through tailored cleaning and sanitation solutions.
• Be the face of Cleanslate in your territory, delivering exceptional service and building long-term, solution-oriented relationships.
• Proactively respond to customer needs - from answering technical questions to providing on-site support and product demonstrations.
• Track product usage and manage account inventory to ensure customers have what they need, when they need it.

Skills

Mechanical aptitude

Customer service

Field service

On-call rotations

Driver's license

Job description

Cleanslate is seeking a Territory Account Manager for the Yonkers/Bronx, NY area to install, service, and maintain warewashing, laundry, and dispensing systems while ensuring compliance with health guidelines. You will diagnose equipment issues, provide hands-on training, and monitor sites to prevent downtime.

After training, you will own the territory, nurture existing accounts in long-term care, restaurant, and hospitality sectors, and drive service quality, uptime, and customer satisfaction,