Terrain Sales Associate - Nursery

URBN Urban Outfitters, Inc.; Westport (CT); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Generous employee discounts

Job summary

URBN Urban Outfitters, Inc. is seeking a Nursery Sales Associate in Westport to engage customers in home décor and gardening. You will promote Terrain events, share product knowledge, and assist customers with both indoor and outdoor spaces.

The role emphasizes excellent customer service, maintaining brand standards, and working with the team to ensure a positive shopping experience across in-store and curbside interactions.

Qualifications

• Terrain brand familiarity and passion for home décor/gardening.
• Experience delivering friendly, helpful customer service.
• Understanding of horticulture basics and plant care.
• Willingness to work outdoors in all weather conditions.
• Basic knowledge of current home décor trends and gardening.
• Ability to adapt to varied shifts including nights/weekends/holidays.

Responsibilities

• Build genuine customer relationships and promote Terrain events and offerings.
• Share product knowledge, new arrivals, and trends to inspire customers’ spaces.
• Provide a seamless shopping experience using store systems and processes.

Skills

Terrain brand fan

Customer service

Horticulture

Weather outdoor work

Home décor & gardening

Flexible hours

Job description

Location

This position is located at 561 Post Road East, Westport, Connecticut, 06880 United States

Role Summary

A Nursery Sales Associate contributes to driving sales by naturally engaging the customer on common interests in home décor & gardening. They uphold terrain's four promises: to welcome, to inspire, to inform, and to appreciate our customer.

Role Responsibilities

Customer Experience

• Exceeds customer expectations by building genuine, long lasting relationships through personalized attention; actively shares details to promote terrain's unique events
• Shares product knowledge, new arrivals, and current trends to inform the customer and inspire their indoor and outdoor spaces
• Delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer interaction

Teamwork + Communication

• Contributes to the store by being positive, respectful, and helpful to others
• Actively participates in daily meetings and projects; exhibits strong understanding of home and garden style that is reflective of the terrain brand
• Takes initiative and works productively with the team to achieve common, collaborative goals

Visual + Business Operations

• Upholds visual and operational standards while keeping the focus on the customer; supports team members across departments to maintain product standards and inspirational displays
• Assists leadership team in receiving and placing new product; supports customer in-store, curbside, and local delivery
• Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Role Qualifications

• Terrain brand fan
• Experience in customer service
• Horticulture understanding
• Willing and able to work outside in all weather conditions
• Basic knowledge of home décor trends & gardening
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $17.50/Hr.