Terrain Department Manager - Decor

Terrain; Wayland (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Retirement savings

Job summary

Terrain at 297 Boston Post Road in Wayland, MA is seeking a Department Manager to lead service and selling, creating an engaging store environment and mentoring the team. You will drive performance through KPIs and collaborate with partners to support store operations and visuals.

You will oversee training, scheduling, restocking and events that reflect local interests, while ensuring a frictionless customer experience and a strong team culture.

Qualifications

• Terrain brand fan.
• 2+ years retail leadership experience.
• Strong merchant skills and a history of delivering financial results.
• Ability to work flexible hours to meet store needs, including nights, weekends and holidays.

Responsibilities

• Leads extraordinary customer service to make all customers feel welcome, heard and valued.
• Drives sales and metrics by using KPIs to set team goals.
• Oversees training, development and accountability of the CEM program.
• Manages stock, floor readiness, and loss prevention per brand standards.
• Coordinates events and experiences to reflect local community interests.
• Opens/closes the store, handles restock, cleanliness and IT/facilities issues.
• Communicates store priorities and product knowledge to the team.

Skills

Retail leadership

Customer service

Merchandising

Flexibility

Tools

POS systems

Job description

Location

This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United States

Role Summary

The Department Manager directs the service and selling to achieve an engaging and inspiring store environment. This can include the development of others, collaborating with key partners, and supporting store operations and visual needs.

Role Responsibilities

Customer Experience

Leads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals

Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and selling experience

Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell and clientele

Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement

Leadership + Team Management

Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales

Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth

Utilizes brand resources to champion employee development and support initiatives such as employee recognition and team building activities

Visual + Business Operations

Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement and stock levels

Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts

Supports product flow processes which include shipment receipt, processing, tagging, and preparing product for floor placement; oversees the omni process to ensure fill rates are maintained and the brand standard for omni organization if followed

Communication + Relationships

Contributes to an inclusive environment by helping amplify all voices, actively seeking and advocating different perspectives

Facilitates the sharing of product knowledge, brand messaging, and store priorities though daily touch points with the team

Sets individual sales goals and selling expectations to cultivate a collaborative selling environment

Provides insights related to the customer and staff experience and communicates feedback to the Store Manager

Role Qualifications

Terrain brand fan

2+ years retail leadership experience

Strong merchant skills and a history of delivering financial results

Ability to work flexible hours to meet the store needs, including nights, weekends, and holidays

The Perks

• URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $50,000.00 - USD $50,000.00 /Yr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.