Terrain Cafe | Wayland | Service Assistant

URBN Urban Outfitters, Inc.; Wayland (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Growth opportunities

URBN employee discounts

Seasonal menu variety

Team-oriented environment

Job summary

Terrain Cafe in Wayland, MA is hiring a Service Assistant to join our opening team starting August 10th. This entry-level role focuses on delivering timely, accurate service in a fast-paced dining room and supporting guests across service roles.

You’ll work with a collaborative URBN family (Terrain, Anthropologie, Free People, Urban Outfitters), keeping spaces clean, learning menu details and allergen protocols, and helping teammates during peak hours.

Qualifications

• Entry-level role suitable for individuals with a passion for details.
• Polished, professional appearance and team mindset.
• Ability to multitask and stay calm under pressure.
• Strong communication and interpersonal skills.
• Flexible availability including mornings, evenings, weekends.
• Physically able to stand, walk, and lift up to 50 lbs.

Responsibilities

• Deliver food and beverages accurately, with menu knowledge.
• Assist guests and relay questions to team leads.
• Clear and reset tables within 3 minutes of departure.
• Assist with packaging takeout orders.
• Maintain dining room cleanliness and organization.
• Polish and restock silverware, glassware, and plateware.
• Monitor and remove trash and recycling.
• Ensure safe walkways for guests and staff.
• Mmonitize? memorise table and seat numbers to aid in service.
• Learn menu details, ingredients and allergen protocols.
• Communicate guest concerns clearly to team leads.
• Assist FOH during high-volume periods.
• Help with opening and closing duties, including setting/resetting dining room.

Skills

Customer service

Multitasking

Communication

Teamwork

Flexibility

Stamina

Job description

Role Summary

Terrain Cafe is expanding, opening our fourth location in Wayland, MA this August! We are looking for dynamic hospitality industry professionals to build our opening team. We are hiring for an August 10th start date! Both full-time and part-time positions available!

We are seeking a dedicated and detail-oriented Service Assistant to support the success of our customer experience. This is a key position that ensures a clean, organized dining room, timely table service, prompt and accurate delivery of menu items, and seamless collaboration across service roles. It’s ideal for someone who thrives in a fast-paced, guest-facing environment and is eager to learn and grow within the hospitality industry.

Role Responsibilities

Guest Experience & Table Support

• Deliver food and beverages accurately, with an understanding of menu details.

• Assist with guest needs and relay questions or concerns to the appropriate team member.

• Clear and reset tables within 3 minutes of guest departure.

• Assist with packaging takeout orders.

• Maintain awareness of the dining room and proactively assist where needed.

Dining Room & Service Maintenance

• Keep kitchen expo areas, service stations, and dining room clean and organized.

• Polish and restock silverware, glassware, and plateware throughout the shift.

• Monitor and remove trash and recycling regularly.

• Ensure safe and clear walkways for guests and staff at all times.

Operational & Team Support

• Memorize table and seat numbers to aid in efficient service.

• Learn menu details, ingredients, and allergen protocols.

• Communicate guest concerns clearly to team leads.

• Assist FOH staff during high-volume periods.

• Help with opening and closing duties, including setting/resetting the dining room.

Role Qualifications

• Previous restaurant or food service experience preferred, but not necessary. This is an entry level position where anyone with a passion for details will thrive.

• Polished, professional appearance with a positive, team-oriented attitude.

• Ability to multitask and stay calm under pressure.

• Strong communication and interpersonal skills are important.

• Flexible availability preferred- may include mornings, evenings, weekends, and select holidays.

• Physically able to:

• Stand and walk for extended periods

• Bend, reach, lift up to 50 lbs.

• Work in a dynamic, fast-paced environment

The Perks

Why Work with Us?

• Become part of the URBN family (Terrain, Anthropologie, Free People, Urban Outfitters) with opportunities for growth, cross-training, and advancement

• Join a distinctive garden-to-table restaurant rooted in craftsmanship offering thoughtful seasonal menus

• Warm, welcoming spaces supported by a collaborative, hospitality-focused team culture

• Employee perks, discounts & benefits across URBN brands

Benefits

Eligible full-time employees enjoy access to URBN’s competitive benefits package, including:

• Medical, dental, and vision insurance

• Paid Time Off (PTO)

• 401(k) with retirement savings plans

• Learn more: urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.