Termite Service Manager

PALMETTO EXTERMINATORS LLC; Orleans Estates (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Basic Life Insurance/LTD

Employee Assistance Program

9 Paid Holidays

Team Member Referral Bonus

Company Owned Vehicle

Job summary

Palmetto Exterminators LLC is seeking a Termite Service Manager for the Charleston Branch to lead a high-performing termite team. You will direct inspections, liquid and bait treatments, pretreats, repairs, and renewals to meet budgeted goals while upholding safety and quality standards.

You will mentor staff, ensure proper licensing, and maintain equipment and inventory. The role emphasizes customer satisfaction, regulatory compliance, and teamwork in a fast-paced environment.

Qualifications

• Hands-on termite experience, including WDO inspections, graphing, and liquid and/or bait treatments.
• Current state termite/WDO certification, license, or registration, or ability to obtain it within the required timeframe.
• Excellent communication, organization, and problem-solving skills.
• Strong customer-facing skills with the ability to resolve complaints professionally.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Provide direction, training, coaching, and leadership to all termite team members.
• Develop a positive rapport with all termite team members by spending time with assigned Specialists.
• Maintain a safe work environment with attention to sub-slab drilling, trenching, and bait installs.
• Oversee inspections, treatments, pretreats, and renewals to meet monthly goals.
• Communicate service and renewal goals to all termite team members.
• Review termite service reports and documentation for accuracy before issuance.

Skills

Termite management

Team leadership

Communication skills

Driver's license

Tools

Service software

Graphing tools

Reporting tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management Charleston Branch, Charleston, SC, US

2 days ago Requisition ID: 1312

At Palmetto Exterminators, we have built our reputation on more than six decades of trusted service, strong values, and a commitment to doing the right thing for our customers and team. Our continued growth is driven by dedicated team members who take pride in their work and support one another every day.

As a Termite Service Manager, you will help build a high-performing termite team so the branch can meet and exceed budgeted goals for termite sales, service, customer satisfaction, and cost control. The Termite Service Manager directs the termite service activities of the branch, including inspections, liquid and baiting treatments, pretreats, repairs, and renewals so that the organization's brand name and reputation continue to flourish.

Our team is committed to providing exceptional termite and pest control services while fostering a work environment that values integrity, excellence, empathy, accountability, and teamwork. We invest in our team members through training and personal development.

Essential Functions and Responsibilities

• Provide direction, training, coaching, and leadership to all termite team members
• Develop a positive rapport with all termite team members by spending no less than 1 hour per week with assigned Specialists
• Maintain a positive and safe work environment, with particular attention to confined space, sub-slab drilling, trenching, and bait installs
• Check in with each termite team member a minimum of once per day
• Conduct in-person field training and quality control checks alongside termite team members, including graphing accuracy, drill patterns, treatment volumes, and bait station placement and monitoring
• Travel to customer locations to inspect and evaluate work if you suspect a team member is not performing termite services properly
• Ensure all termite team members are adequately trained and properly licensed or registered to perform their job duties
• Provide ongoing training on all termiticide and bait product labels, including mix rates, application volumes per label, and required documentation
• Review production and performance of termite team members daily to ensure completion of all scheduled inspections, treatments, pretreats, and annual renewal inspections each month
• Communicate termite service and renewal goals to all termite team members
• Provide specific directions and listen to team member feedback to achieve goals
• Communicate termite service issues, production information, and damage or retreat claims to the Branch Manager
• Ensure that team members reflect the appropriate company image, including uniform guidelines and vehicle appearance
• Ensure every termite service vehicle and rig is properly equipped at all times, including pumps, hoses, drills, bits, patching materials, bait station tooling, moisture meters, and calibrated measuring equipment
• Communicate staffing and hiring issues to the Branch Manager
• Listen and respond to customer complaints or requests within 24 business hours, including callbacks, retreats, and conflicts over inspection findings
• Ensure that team members perform thorough and accurate inspections for WDOs (subterranean and drywood termites, powder post beetles, wood-boring beetles, carpenter ants, and wood-decay fungi) and that findings, conducive conditions, and inaccessible areas are correctly documented
• Review and approve official WDO inspection reports (state-required termite letters) for accuracy and completeness before issuance
• Audit and approve termite service agreements, warranties, renewals, and graphs
• Oversee new construction pretreatment work, ensuring correct timing, volumes, and builder documentation
• Assist the Branch Manager in maintaining proper inventory of termiticides, bait systems, moisture control and repair materials, and issue to team members as appropriate
• Review treatment procedures and treatment plans with team members servicing customers
• Coordinate termite damage repair and moisture control work with customers and crews as applicable
• Participate in and conduct meetings as required
• Comply with all state and federal regulations governing termite inspections, treatments, pesticide use, and recordkeeping
• Comply with all company policies, procedures, and guidelines
• Perform other duties as required by management

Qualifications

• Current employee in good standing
• Demonstrated readiness for a management role
• Hands-on termite experience, including WDO inspections, graphing, and liquid and/or bait treatments
• Current state termite/WDO certification, license, or registration, or the ability to obtain it within the required timeframe
• Strong understanding of company termite service offerings, warranties, policies, and operational procedures
• Working knowledge of building construction and moisture conditions as they relate to termite activity
• Excellent communication, organization, and problem-solving skills
• Strong customer-facing skills with the ability to resolve complaints professionally, including discussions with homeowners, real estate agents, and builders
• Commitment to delivering high-quality service and customer satisfaction
• Basic proficiency with mobile devices, service software, graphing tools, and reporting tools
• Valid driver's license with an acceptable driving record
• 401(k)/matching
• Company provided Basic Life Insurance/Long Term Disability
• Company provided Employee Assistance Program
• 9 Paid Holiday’s
• Team Member Referral Bonus
• Company Owned Vehicle for business use

Equal Opportunity Employer

We are proud to be an equal opportunity employer. We value a diverse workforce and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.