Terminal Operations Coordinator

Metropolitan Airports Commission; Terminal (UT); On-site; USD 52,000 - 78,000; Full time

Job summary

Metropolitan Airports Commission is seeking a Terminal Operations Coordinator to manage and optimize common-use terminal assets at MSP. You will oversee gate control, ticket counters, and baggage systems across Terminal 1 and Terminal 2, using RMS and related systems to maintain situational awareness and efficiency.

You will coordinate daily airport operations, respond to service calls, conduct inspections, and participate in meetings with tenants and partners to ensure safe, compliant, and

Qualifications

• Bachelor’s degree in Aviation Management or related field, plus 1 year of relevant airport/airline operations experience.
• Demonstrated ability to communicate effectively and maintain solid working relationships with internal and external partners.
• Proficient with Microsoft Office suite and ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Receive incoming calls for Terminal Operations during the assigned shift and coordinate on-call personnel.
• Allocate and communicate daily use of gates, ticket counters, baggage handling systems and other common-use equipment to airlines.
• Track use of MAC common-use facilities such as gates, counters, and baggage systems.
• Monitor daily airport operations to ensure compliance with MAC policies and ordinances.
• Communicate with pilots, airline personnel, TSA, CBP, the public and other stakeholders.
• Respond to service calls and conduct initial investigations as needed.
• Coordinate terminal and airport construction projects and facility needs during shifts.
• Issue work orders and coordinate maintenance and cleaning activities with MAC departments and contractors.
• Host and attend meetings in person or virtually.

Skills

Customer Focus

Decision Quality

Action Oriented

Optimizes Work Processes

Ensures Accountability

Collaborates

Values Differences

Communicates Effectively

Courage

Instills Trust

Self-Development

Situational Adaptability

Education

Bachelor’s degree in Aviation Management

Associate’s degree in Aviation Management

High School Diploma + 5 years of relevant experience

Tools

Microsoft Outlook

Word

Excel

PowerPoint

Teams

Job description

As a Terminal Operations Coordinator, you will play a crucial role in managing and optimizing the use of common-use terminal assets at MSP Airport. This includes overseeing gate control, ticket counter, and bag claim assignments for both Terminal 1 and Terminal 2. Utilizing advanced technologies such as the Resource Management System (RMS) and other enabling systems, you will maintain a comprehensive understanding of terminal operations.

As the first point of contact for operations and maintenance concerns, you will conduct routine facility and ramp inspections, documenting your findings and ensuring necessary work orders are completed. Responding to service calls and requests from internal and external stakeholders, you will be instrumental in incident response coordination and recovery efforts.

Your responsibilities extend to overseeing the safe, continuous, environmentally responsible, and efficient operation of airport terminal activities, ensuring compliance with all relevant regulations. Operations Coordinators also monitor tenant adherence to published policies and provide various user/tenant services as assigned. This role involves active participation in meetings with both internal and external stakeholders, where you will not only attend but also facilitate discussions.

This is a safety-sensitive position which will require a pre-employment drug screen.

Open Position Details

The current shift openings for this role is Wednesday - Saturday overnight from 08:30pm - 07:00am.*

* Please note that shifts can change, this is just the current opening of the team. Also, there is sometimes opportunities for overtime or covering others shifts as needed to accommodate sick time or vacation time of team as this department runs 24/7, 365 days a year.

MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or [e-mail].

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.

RELATIONSHIPS

Supervisory – Reports to assigned Terminal Operations Assistant Manager

Organizational – Extensive contact with other MAC departments including Airside Operations, the Emergency Communications Center, Trades, Field Maintenance and Concessions. Minimal contact with MAC Chairman and Commissioners

External Business – Frequent contact with MAC tenants, airport community, vendors, contractors, Federal Agencies, and other external organizations. This position also includes contact with the general public

Job Duties

Terminal Operations, Facilities Management and Maintenance

• Receive incoming calls for Terminal Operations and Facilities during assigned shift. Engage the on-call personnel as needed
• Allocate and communicate the daily use of all common use gates, ticket counters, baggage handling systems and other common use equipment to airlines stakeholders
• Track use of all MAC common use facilities including gates, ticket counters and baggage handling systems
• Monitor and coordinate daily airport operations to ensure compliance with MAC ordinances and policies
• Communicate with pilots, airline personnel, contracted service providers, TSA, CBP, the public and others
• Respond and conduct initial investigation for incoming service calls
• Monitor activity and use of Terminal 1, Terminal 2, and other assigned areas
• Assist with scheduled and unscheduled utility shutdowns
• Assist with the coordination of various terminal and airport construction projects as needed
• Responsible for monitoring and making corrections as needed to terminal seating, sign stanchions, queue stanchions and other facility needs during assigned shift
• Respond to emergencies and maintenance issues at Terminal 1 and Terminal 2
• Monitor and support customer service functions for departure level and checkpoint queue operations as assigned
• Coordinate common use terminal asset assignments and changes with airline personnel and ground staff
• Accommodate aircraft diversions by coordinating gate assignments, parking areas, and ground handling needs in cooperation with Airside Operations and other stakeholders
• Continuously maintain situational awareness of airport and terminal activity
• Update public digital signage and displays
• Perform routine indoor and outdoor inspections of the terminal, gate aprons and passenger boarding bridges
• Issue work orders using computerized systems and coordinate required maintenance and cleaning activities with other MAC departments, contractors, airlines, and terminal tenants
• Host and attend meetings, both in person and virtual
• Performs miscellaneous projects and duties as assigned

Ethics

• Perform position responsibilities in accordance with MAC Policy 20-01 in the Human Resources Policy and Procedure Guide.

Safety and Working Environment

• Proactively support a safe working environment through the use of personal protective equipment and following established policies & procedures

• Subject to long, irregular hours with varying and unpredictable situations

Community Involvement

• Perform duties in a manner that supports MAC’s commitment to the community and environment.

COMPETENCIES

Individual Contributor (IC) Competencies

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions
• Decision Quality –Making good and timely decisions that keep the organization moving forward
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Ensures Accountability – Holding self and others accountable to meet commitments
• Collaborates –Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences – Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively –Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
• Courage –Stepping up to address difficult issues, saying what needs to be said
• Instills Trust –Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Self-Development –Actively seeking new ways to grow and be challenged using both formal and informal development channels
• Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations

Minimum Requirements

• Education and Relevant Experience
  1. Bachelor’s degree in Aviation Management, or a related field, plus 1 year of relevant experience in airport/airline operations OR
  2. Associate’s degree in Aviation Management, or related field, plus 3 years of relevant experience in airport/airline operations OR
  3. High School Diploma plus 5 years of relevant experience in airport/airline operations
• Ability to work independently, without close supervision
• Demonstrated ability to communicate effectively and maintain solid working relationships with internal and external business partners at all levels of organizations
• Strong technical skills to utilize a variety of software applications
• Excellent verbal, written, and radio communication skills
• Ability to multitask and maintain situational awareness across multiple terminals
• Ability to effectively multi-task, prioritize workloads, and meet deadlines
• Intermediate skill level using Microsoft Outlook, Word, Excel, PowerPoint, Teams, or other virtual meeting software
• Valid driver’s license and the ability to successfully complete and pass drivers training

Desirable Requirements

• Experience coordinating building and facility maintenance
• Experience using computerized Resource Management Systems
• Experience using facility management software
• Experience coordinating construction and facilities projects
• Completed National Incident Management Systems (NIMS) courses: IS-700, IS-800, IC​S-100, and IC​S-200
• Working knowledge of applicable DOT and FAA regulations for airports
• Experience utilizing video surveillance systems
• Pilot’s license
• Experience with presentations or meeting facilitations
• Ability to read and interpret building plans and related documents
• Completed aviation industry certification programs through groups such as American Association of Airport Executives or Airports Council International