Terminal Manager

AIT Worldwide Logistics, Inc.; Union City (GA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

401(k)

Tuition reimbursement

Paid vacation

Job summary

AIT Worldwide Logistics is seeking a Terminal Manager in the United States (Georgia). This role provides P&L responsibility and operational leadership for the station, driving profitability, service quality, and regulatory compliance across domestic, international, and local cartage product lines.

You will develop business in the region, lead staff, and coordinate with customers and vendors to meet service metrics and growth objectives.

Qualifications

• Bachelor's Degree strongly preferred or HS diploma with equivalent experience.
• Minimum five years in logistics with international and domestic exposure.
• Minimum three years of supervisory or managerial experience.
• Experience managing full P&L is strongly preferred.
• Proficient in Microsoft Office (Outlook, Excel).

Responsibilities

• Lead and manage all station functions to meet service agreements.
• Oversee profitability and service for Domestic, International, and Local Cartage.
• Review and approve SOPs to improve quality and reduce costs.
• Review tariffs and RFQs to maximize station profitability.
• Recruit, retain, and develop station staff.
• Market services to new customers and meet metrics.
• Communicate directives and maintain relationships with staff.
• Ensure timely billing and posting of transactions.
• Manage station profits and losses.
• Support QMS objectives and foster growth mindset.

Skills

Team player

Work ethic

Growth mindset

Customer focus

Education

Bachelor's degree

Tools

MS Office

Job description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Terminal Manager is accountable for the P&L and operational oversight and management, leadership, and direction of the station to provide quality service, customer satisfaction and operational proficiency that ensures growth and profitability goals/objectives are met.

The Terminal Manager is responsible for implementation and compliance with company policies and procedures, quality standards, and other applicable regulatory guidelines, with respect to operational, administrative, customer service, marketing, and sales functions for the site. This position will develop and grow business in their dedicated region and will conduct business development activities.

Responsibilities

• Lead, direct, and manage all station functions to ensure that all departments and staff execute service agreements.


• Overall profitability and service performance of the Station, with specific responsibility over customer service and operations for the Domestic, International, and Local Cartage product lines.


• Review, revise, and approve all customer and station operational SOP’s with the objective of improving quality and efficiencies, while decreasing costs in the day-to-day operation of Station.


• Review, revise, and approve all customer tariffs and requests for quote to ensure maximum profitability for the station while providing exceptional service for the customer.


• Manage Station customer service and operational personnel. Mentoring of staff, conduct regular performance reviews and general overall personnel development.


• Responsibility for recruitment, retention, and development of station customer service and operational staff.


• Service all existing customers, while marketing AIT’s full range of transportation services to new customers. Meet company service metric expectations.


• Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients. Ensure directives, rules, and procedures are communicated to all station personnel.


• Implement and direct quality control program for all operational areas while constantly striving for cost efficiencies and while providing best of class service for our customers.


• Ensure timely and accurate billing and posting of all transactions on a daily basis.


• Responsible for all relevant Station profits / losses.


• Support positive trending and obtainment of QMS (Quality Management System) objective goals.


• Encourage a growth mindset within the operational and customer service staff.


• Other duties and responsibilities will be assigned as business demands deem necessary.

Qualifications

• A team player who works well with others – being respectful to our teammates is a Core Value


• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role


• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently


• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See:

• Bachelor's Degree strongly preferred / High School Diploma with equivalent combination of work experience may be considered.


• Minimum five (5) years industry experience required – logistics environment with International and Domestic experience.


• Minimum three (3) years supervisory or managerial experience required.


• Proven experience managing a full P & L, strongly preferred.


• Proficient in Microsoft Office (Outlook, Excel).


• Able to perform all aspects of Domestic and International Operations including: customer service, dispatch, cargo and etc.


• Ability to organize and perform multiple assignments in a high-volume, fast-work environment.


• Ability to interact, communicate and maintain relationships with clients, vendors, customers in all levels of management.


• Proven ability to lead and manage the activities of a diverse workforce.


• Skilled problem solver with leadership qualities.


• Excellent communication, decision, and management skills.

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.