Terminal Generalist - US

TOTE Shipholdings; Jacksonville (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

TOTE Maritime Puerto Rico LLC seeks a Terminal Generalist to manage documentation, loading, discharging, receiving, and dispatching cargo while ensuring regulatory compliance at the terminal. The role emphasizes strong customer service, HazMat handling, data accuracy in the Terminal Operating System, and coordination with drivers, Customs, and other agencies to keep cargo moving efficiently.

Experience in transportation operations and bilingual English/Spanish is preferred, with attention to

Qualifications

• Minimum of 2 years of experience in transportation related business preferred.
• Microsoft Word, Excel, Outlook, typing, and general computer/internet skills required.
• Bilingual English/Spanish preferred.
• Must possess good interpersonal and communication skills.
• Eagerness to learn and take on greater responsibilities; project management skills a plus.
• Attention to detail and ability to solve problems is a must.

Responsibilities

• Receive, greet, and direct customers and visitors at the terminal.
• Communicate with drivers to resolve issues for a best-in-class experience.
• Ensure proper cargo delivery and regulatory compliance.
• Update HazMat information in the TOS and release hazardous cargo to vessels.
• Handle refrigerated container temperature discrepancies.
• Coordinate inspections with government agencies and schedule with customs.
• Process inbound/outbound cargo forms with customs.
• Collect payments from customers at the terminal.
• Troubleshoot gate and resolution center issues to maintain cargo flow.
• Maintain the UIIA trucker database in the TOS.
• Assist with cargo terminal projects and vendor invoices.
• Assist with handling customer claims for automobiles.

Skills

2+ years transportation experience

MS Office

Excel

Outlook

Typing

Bilingual English/Spanish

Interpersonal communication

Project management

Detail oriented

Education

Associate degree or higher in related field

Hazardous certification

VSO/FSO, CTL, CPE designation

Six Sigma / Lean / Kaizen training

Job description

Terminal Generalist

Position Summary

Accountable for accurate documentation, loading, discharging, receiving, and dispatching cargo and to ensure compliance with regulatory requirements.

Essential Duties and Responsibilities

• Receive, greet, and direct customers and visitors as needed at the TOTE terminal in a face-to-face environment.

• Maintain a best-in-class commercial driver experience by exercising effective communication with drivers requiring resolution.

• Facilitate proper delivery of cargo ensuring compliance with regulatory requirements based on Customer Service releases.

• Update hazardous information in Terminal Operating System (TOS) and release Hazardous cargo to the vessels in compliance with all Hazmat regulations and procedures.

• Handle refrigerated container temperature discrepancies.

• Communicate with governmental agencies for inspections and releases and schedule terminal working hours with Customs & Border Patrol if necessary.

• Handle inbound cargo in & out of terminal and validate forms with Customs.

• Collect/process credit card payments from customers on terminal.

• Troubleshoot Gate and Resolution Center issues or paperwork discrepancies to ensure cargo flows through the terminal in a timely manner.

• Assist in maintaining accurate, up to date UIIA trucker database in TOS.

• Assist in handling customers' claims for automobiles.

• Coordinate and assign equipment for Yard Transfers and update the system accordingly.

• Understanding and producing of the following reports and requests: Dangerous Cargo Manifest Report, Container Hot Hatch, Cargo Did Not Sail, Cargo Final Reports, Port Authority Wharfage, Booked vs. Actual, Terminal Priority, Trucker Turn Time, etc.

• Manage terminal services vendors and code vendor invoices.

• Receive and forward to proper department: import forms that require customs validation, hold data from governmental agencies, and notify port personnel on special handling (e.g., flat racks, tanks, vehicle removal from containers, USDA holds, special releases for shipments that have to go off terminal for inspections).

• Assist management in effective operation of the cargo terminal by assisting with projects on terminal as needed.

Secondary Duties and Responsibilities

• Assists the Company in any necessary duties to achieve Company goals.

• Performs other related duties as assigned, unless in conflict with Americans with Disabilities Act (ADA).

• Adherence to the Integrated Management System that covers Quality, Environmental, and Safety ISO (International Organization for Standardization) certifications.

Authority, Judgment, Disclosure, and Financial Responsibility

Authority

• Close supervision: work is regulated or supervised thoroughly, but not continuously; follows established methods and procedures and escalates exceptions to supervisory personnel.

Judgment

• Mistakes and errors in judgment are moderate in nature and expensive to correct, usually limited to one department or phase of work.

Disclosure of Information

• This position involves work with some information that should be safeguarded, but the full importance is not apparent, or the effect of any disclosure would be negligible.

Financial Responsibility

• No authority to commit funds for the organization.

Qualifications

Required Skills

• Minimum of 2 years of experience in transportation related business preferred.

• Microsoft Word, Excel, Outlook, typing, and general computer/internet skills required.

• Bilingual English/Spanish preferred.

• Must possess good interpersonal and communication skills.

• Eagerness to learn and take on greater responsibilities; project management skills a plus.

• Attention to detail and ability to solve problems is a must.

Education and Certifications

• Associate degree or above in related field or related equivalent work experience preferred.

• Hazardous certification and VSO/FSO, CTL, CPE designation preferred.

• Any certifications or training related to process improvement is a plus, such as Six Sigma, Lean, or Kaizen.

Physical Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Visual Requirements

• Visual requirement equal to that for clerical administrative work. Deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading, etc.

Equal Opportunity Employer

TOTE Maritime Puerto Rico LLC is an Equal Opportunity Employer - Aff… ? TOTE Maritime Puerto Rico LLC is a drug‑free employer and a participant of the E-Verify Employment Verification Program.