Tennis Pro Shop Staff Associate

The Princess Anne Country Club; Virginia (MN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Two complimentary meals (lunch and/or/

Two team appreciation socials per year

Job summary

The Princess Anne Country Club is seeking a friendly Tennis Shop front desk associate for a part-time role (approximately 18-24 hours per week) at our Tennis Pro Shop. You will greet members, manage reservations, handle POS, and assist with merchandise in a fast-paced, guest-focused environment.

Ideal candidates are reliable, customer-service oriented, and able to work weekends, evenings, and holidays. Tennis knowledge is a plus; cross-team collaboration and a proactive attitude are valued.

Qualifications

• Must be reliable.
• Flexible with scheduling of shifts.
• Available to work weekends, nights and holidays.
• Excellent multi-tasking skills.
• Strong customer service skills.
• Verbal and written communication skills.
• Detail oriented.
• Able to keep up in a fast paced environment.
• Experience at a country club or high-end service environment preferred.
• Tennis knowledge is a plus.

Responsibilities

• Greet members and guests at the Tennis Shop front desk and provide courteous service.
• Answer calls and respond to member inquiries promptly.
• Coordinate court reservations and the Professionals’ lesson book.
• Maintain and organize the check-in desk and shop area.
• Process member check-ins and charges at the POS system.
• Promote merchandise and assist with stock display.
• Support Tennis Operations with programming and policies.
• Ensure a safe, welcoming shop environment.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Reliability

Detail oriented

Flexible scheduling

Weekend availability

Evening/ night availability

Tennis knowledge (a plus)

Job description

The Tennis Pro Shop at The Princess Anne Country Club is looking for a motivated individual to work at the tennis shop front desk. This is a part-time position (about 18-24 hours per week). The ideal candidate will have an upbeat pro-active attitude that will work closely with the entire Tennis Team and consistently live the Club Motto by providing Personal Attention Consistently Captivating to every Member and guest.

Primary Duties

• Provide COPS (Code of Princess Anne Service) excellent “moment of truth” Member and guest services striving to recognize and politely address every Member by name. Anticipate each Member’s need with a sense of urgency and offer service before they ask
• Answer and promptly return Member and guest calls with a can do, whatever it takes, pleasant demeanor
• Meticulously organize and coordinate court reservations and the Professionals’ lesson book
• Organize, clean, and professionally maintain the check-in desk and shop
• Ensure Member and guest check-in and accurate fee charges
• Operate Tennis Shop retail point of sale system
• Maintain a constant upbeat professional presence in the Tennis Shop never leaving the area unattended unless assisting with court maintenance.
• Assist in ordering, receiving, displaying and promotion and sales of merchandise
• Provide insight and lateral support to Tennis Operations Team to enhance Tennis and Club Programming
• Understand and enforce Club and Tennis Operation policies
• Be informed and promote all Tennis and Club activities
• Maintain a safe work environment
• Assist with court maintenance (sweep/line clay courts, refill paper cups, pick up towels/balls)

Our beautiful, 105 acre property features an 18-hole golf course, driving range, 11 tennis courts, two pickleball courts, fitness center, casual restaurant, aquatics complex and full-service clubhouse that includes two dining rooms, five event spaces, lounges/locker rooms for ladies and gentlemen, Kids Club 3800 babysitting and The Reef youth lounge.

• We value continuing education, cross-training and promoting from within. Cross-training may be available to become a server, bartender, fitness attendant, tennis attendant, babysitter, camp counselor, cook, housekeeper and more!
• Our team enjoys two complimentary meals (lunch and dinner) Tuesday through Saturday and lunch on Sundays, as well as two team appreciation socials each year (summer and holiday) and holiday bonuses.
• Health, dental and vision insurance and 401K programs are available for full-time team members.

Requirements

• Must be reliable
• Flexible with scheduling of shifts
• Must be available to work weekends, nights and holidays
• Excellent multi-tasking skills
• Strong customer service skills
• Verbal and written communication skills
• Detail oriented
• Have to be able to keep up in a fast paced environment
• Experience working at a country club and/or high end customer service environment preferred
• Tennis knowledge is a plus