Tennis Pro Shop Desk Attendant Part-Time Barton Creek Country Club

Omni Hotels & Resorts; Austin (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in hospitality is seeking a Part Time Tennis Desk Attendant to join their dynamic team at a beautiful resort. This role emphasizes exceptional customer service, where you will be the welcoming face for guests and members at the Tennis Center. You will help maintain the facility's cleanliness and order, ensure a pleasant experience for all visitors, and utilize the ResortSuite system for operations. If you thrive in a vibrant environment and enjoy serving others, this opportunity could be your perfect match.

Qualifications

• Previous customer service experience is strongly preferred.
• Ability to communicate clearly and pleasantly in English.

Responsibilities

• Provide superior service at the front desk to guests and members.
• Maintain cleanliness and orderliness of the facility.
• Become proficient in using ResortSuite for sales and charges.

Skills

Customer Service

Communication Skills

Decision Making

Teamwork

Scheduling Flexibility

Tools

ResortSuite

Job description

Location

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

Omni Hotels & Resorts is seeking Part Time | Tennis Desk Attendant for the beautiful new Barton Creek Country Club!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

We are proud to announce we ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024.

Responsible for providing superior service at the front desk to our resort guests and members that utilize the Tennis Center facility.

Responsibilities

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Smile, welcome our guests and members. Use their name whenever possible.
• Fold and stock towels throughout the facility.
• Assist in maintaining the cleanliness and orderliness of the facility.
• Complete and initial daily task lists.
• Record information regarding member and guests issues, housekeeping and engineering needs and turn in to Supervisor/Manager daily.
• Become proficient in using ResortSuite for sales and charges.
• Run nightly report for closing shift and submit to Accounting.
• Answer the phone and take messages.
• Maintain knowledge of current tennis programs.
• Maintain knowledge of the resort amenities, especially Fitness, Spa, Kid’s Club, Coffee Market, Aquatics, and Pool Cabanas.

Qualifications

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Previous customer service experience is strongly preferred.
• Ability to think clearly, quickly and make concise decisions.
• Ability to work cohesively with co-workers both within and outside of your department.
• Scheduling flexibility, including willingness to work primarily weekends and occasional holidays.
• Ability to accurately and efficiently input information into computer systems.

Omni Hotels & Resorts is an equal opportunity employer. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].