Tenant Services Coordinator, Webster

Breaking Ground; Town of Webster (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Breaking Ground is seeking a Tenant Services Coordinator to oversee the operation of the Tenant Services Office at Webster Residence. The role focuses on providing supportive housing services to residents, managing activities, and liaising with various stakeholders to enhance tenant engagement and community building.

Qualifications

• Two years of experience in Human Services or related field.
• Proficiency in Microsoft Windows applications.
• Ability to shift easily between tasks.

Responsibilities

• Manage the Tenant Services calendar for assigned sites.
• Oversee development of programs and activities for residents.
• Liaise with tenants to address needs and concerns.

Skills

Excellent writing

Interpersonal skills

Organizational skills

Multitasking

Ability to work with diverse population

Outgoing nature

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Publisher

Microsoft Access

Job description

Webster Residence, Bronx, New York, United States of America

Job Description

Posted Thursday, May 22, 2025 at 4:00 AM

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Located in the Bronx, Webster Avenue offers 170 units of permanent supportive housing to low-income New Yor kers , people living with HIV/AIDS, and chronically homeless individuals, including some with mental illness. The Center for Urban Community S ervices p rovides comprehensive onsite social services, and Breaking Ground coordinates property management services.

Reporting to the Assistant Director, Tenant and Aging Services, t he Tenant Services Coordinator oversees the operation of the Tenant Services Office. This department helps to provide safe, secure, and well managed permanent housing and contributes to Breaking Ground’s overall mission of ending homelessness by working to build community and to engender tenant interactions with building staff. These goals are achieved through direct client contact, interaction with social services, and collaboration with outside organizations. The Tenant Services Coordinator coordinates program planning, organizes tenant participation in planned activities and workshops, and provides community outreach as needed. The Tenant Services Coordinator works closely with Building Management, Permanent Housing, and partner agencies .

This position has a 35-hour work week. Hours are Monday- Friday, 9 .00 a m – 5 .00 p m , with some evening and weekend flexibility. This position may require travel between 2 building sites in the same borough. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the Tenant Services calendar of events for assigned building sites, maximum of 2 building sites
• Oversee development and implementation of a wide range of programs and activities for residents
• Recruit and manage tenant and external volunteer opportunities
• Perform administrative tasks as needed including monthly building newsletter production, monthly reports, etc.
• Coordinate with Building Management, partner agencies , other Breaking Ground programs, and outside agencies
• Liaise with tenants to address needs and concerns as needed
• Accompany tenants on off-site excursions or events arranged by Breaking Ground
• Serve as tenant contact for questions and concerns; redirect tenants to appropriate staff ; keep social service and building management informed of tenant involvement
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• Two years of satisfactory full-time work experience in Human Services or related field, or equivalent education and/or related work experience
• Excellent writing, interpersonal, and organizational skills
• Ability to multitask and shift easily between tasks
• Ability to work with diverse population, including persons with chronic mental illness
• Outgoing and easily approachable nature preferred
• Bachelor’s Degree or equivalent experience
• Proficiency in using Microsoft Windows, particularly Word Excel, Publisher and Access

Webster Residence, Bronx, New York, United States of America