Tenant Service Representative

JLL; Durham (NC); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Tenant Service Representative to serve as the front desk contact for an office building in Durham, NC. You will deliver exceptional customer service to tenants and visitors, coordinate work orders, and support operational tasks to ensure smooth property operations.

This entry-level role offers growth opportunities in commercial property management and exposure to cross-functional teams. On-site presence is required, with standard daytime hours.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 1-2 years of customer service experience in hospitality, retail, or office environments.
• 1-2 years of experience with work order management systems and vendor coordination.
• Excellent verbal and written communication skills with a professional, friendly demeanor.
• Strong organizational abilities with attention to detail and ability to manage multiple priorities simultaneously.
• Reliable attendance and punctuality with commitment to providing consistent, high-quality service.

Responsibilities

• Serve as the primary point of contact for tenant inquiries, requests, and concerns via phone, email, and in-person interactions.
• Process and coordinate work orders for maintenance, repairs, and facility services to ensure timely resolution of tenant needs.
• Collaborate with property management, engineering, and vendor teams to ensure seamless service delivery and tenant satisfaction.
• Support building events, communications, and community engagement initiatives that enhance the tenant experience.
• Provide administrative support including data entry, document preparation, and maintenance of tenant databases.
• All other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations.

Skills

Customer service

Communication skills

Organizational skills

Punctuality

Multitasking

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Work order management systems

Vendor coordination

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Tenant Service Representative

What this job involves:

As a Tenant Service Representative at JLL,you will be the front deskpersonandgreeterfor an Office building or portfolio. You'll provideexceptionalcustomer service and serve as the primary point of contact for tenants, clients and visitors.This entry-level position provides an outstanding opportunity to launch your career in commercial property management, where you'll work alongside experienced professionals who are committed to your growth and development.

Estimated total compensation for this position:

$21.63 - $24.04 USD per hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Expected Schedule: Monday - Friday 8 am - 5 pm

What your day-to-day will look like:

• Serve as the primary point of contact for tenant inquiries, requests, and concerns via phone, email, and in-person interactions
• Process and coordinate work orders for maintenance, repairs, and facility services to ensure timely resolution of tenant needs
• Collaborate with property management, engineering, and vendor teams to ensure seamless service delivery and tenant satisfaction
• Support building events, communications, and community engagement initiatives that enhance thetenantexperience
• Provide administrative support including data entry, document preparation, and maintenance of tenant databases
• All other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations

On-site presence required

Complete job description available on JLL's internal portal

Required qualifications:

• High school diploma or equivalent;Associate'sorBachelor'sdegree preferred
• 1-2 years of customer service experience in hospitality, retail, or office environments
• 1-2 years of experience with work order management systems and vendor coordination
• Excellent verbal and written communication skills with a professional, friendly demeanor
• Strong organizational abilities with attention to detail and ability to manage multiple priorities simultaneously
• Reliable attendance and punctuality with commitment to providing consistent, high-quality service

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site - Durham, NC

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.