Customer Service Coordinator

JLL; Atlanta (GA); On-site; USD 57,859,200 - 66,124,800; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a facilities operations administrator to monitor multiple technology systems, respond to calls and emails, and dispatch work orders to the operations team in a timely manner. This role emphasizes excellent customer service and alignment with JLL's mission and goals.

The ideal candidate can navigate a dynamic environment, elevate emergency issues, and work both independently and as part of a team.

Qualifications

• Associates degree in facilities management, building, business or other related field.
• Years of relevant experience preferred.
• 2+ years' experience with Facility or Property Administration preferred.
• Superior customer service skills and orientation.
• Ability to maintain professionalism at all times under stressful situations.
• Ability to plan and manage work under time constraints.
• Ability to multitask and work without direct supervision.
• Proficient in MS Office, and possess strong written, verbal and people skills.
• Strong organizational skills and collaborative style.

Responsibilities

• Research required information using available resources
• Identify and elevate priority issues
• Identify areas of opportunity and utilize skill/knowledge to suggest improvements
• Route calls to appropriate resources
• Complete all assigned callbacks
• Monitor telephony queue time data to maximize productivity.
• Provide accurate, timely client work orders which result in highly satisfied customers
• Adhere to the business unit specified client-driven standards.
• Complete data entry using multiple work request applications
• Maintain individual productivity statistics/performance metrics
• Strong organizational and management skills
• Ability to multi-task and work both in a team and independently
• Ability to function effectively in a dynamic work environment
• Excellent interpersonal skills; strong emphasis on customer service
• Excellent business writing and verbal communications
• Strong analytical ability
• Detail-oriented

Skills

Customer service

Written communication

Verbal communication

Multitask

Team collaboration

Professionalism

Education

Associates degree in facilities management, building, business or related field

Tools

MS Office

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This role will be responsible for monitoring various technology systems supporting facility operations. They will respond to incoming calls, emails, and web requests from various stakeholders, dispatching work orders to the operations team all in a timely manner.

In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL's Mission, Values, and Goals.

This individual plays an integral part of the facility operations team, monitoring various systems across our operations, responding to triggered alerts, and dispatching work orders to the operations team all in a timely manner. They will also respond to incoming calls, emails, and web requests from various stakeholders. In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL's Mission, Values, and Goals in all interactions with internal and external customers. This individual must be computer savvy, know how to elevate emergency issues, and engage in a collaborative and dynamic work environment.

In addition, this individual's responsibilities will entail:

• Research required information using available resources
• Identify and elevate priority issues
• Identify areas of opportunity and utilize skill/knowledge to suggest improvements
• Route calls to appropriate resources
• Complete all assigned callbacks
• Monitor telephony queue time data to maximize productivity.
• Provide accurate, timely client work orders which result in highly satisfied customers
• Adhere to the business unit specified client-driven standards.
• Complete data entry using multiple work request applications
• Maintain individual productivity statistics/performance metrics
• Strong organizational and management skills
• Ability to multi-task and work both in a team and independently
• Ability to function effectively in a dynamic work environment
• Excellent interpersonal skills; strong emphasis on customer service
• Excellent business writing and verbal communications
• Strong analytical ability
• Detail-oriented

Qualifications

• Associates degree in facilities management, building, business or other related field
• Years of relevant experience preferred
• 2+ years' experience with Facility or Property Administration preferred
• Skills and knowledge
• Superior customer service skills and orientation
• Ability to maintain professionalism at all times under stressful situations
• Ability to plan and manage work under time constraints
• Ability to multitask and work without direct supervision
• Proficient in MS Office, and possess strong written, verbal and people skills
• Strong organizational skills and collaborative style

Compensation: $21.93 per hour

Shift: Sun- Thursday- 4pm-12am

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site - Atlanta, GA

Personalized benefits that support personal well-being and growth

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.