Tenant Account Representative

Default Brand; Buffalo (NY); On-site; USD 63,000 - 73,000; Full time

Job summary

Default Brand is seeking an experienced Accounts Receivable/Collections professional in Buffalo, NY. The role focuses on delinquency resolutions, tenant billing, and lien support within lease administration. You will coordinate with Billing, Lease Administration, and legal teams to ensure accurate invoicing and filed claims.

The ideal candidate has 5+ years in related roles, strong communication, and real estate billing experience. This full-time position offers competitive pay and benefits.

Qualifications

• Five+ years in accounts receivable, collections, or related roles.
• Experience reviewing account activity, reconciling balances, and interpreting lease terms.
• Strong written and verbal communication for delinquent balances and professional correspondence.
• Detail-oriented and professional handling sensitive tenant accounts and bankruptcy-related docs.
• Ability to manage multiple priorities and collaborate with tenants, attorneys, leasing, billing.
• Proficiency with MS Outlook, Word, Excel; MRI Software experience preferred.
• Commercial real estate or lease administration experience preferred.

Responsibilities

• Monitor weekly open-rent and monthly AR reports; review tenant billing and payments to resolve delinquencies.
• Contact tenants about past-due rent; negotiate repayment plans and document collection activity.
• Resolve billing discrepancies by reviewing lease terms, CAM, utilities, and invoices; prepare revisions and credits.
• Coordinate billing changes with Billing and Lease Administration for accurate invoicing.
• Escalate issues to leasing, management, legal collections, and counsel; participate in weekly default meetings.
• Maintain and update list of outstanding disputes with regular follow-up.
• Initiate and monitor default activity, including letters with Litigation Paralegal; track waiting periods and report status.
• Work with cash receipts team to apply funds correctly.
• Prepare bankruptcy proof-of-claim support with pre-petition and lease-rejection amounts.
• Present status of accounts to senior management.

Skills

Accounts receivable

Collections

Communication

Detail-oriented

Multitasking

Team collaboration

Education

Associate degree preferred

Tools

MRI Software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

• Monitor weekly open-rent and monthly accounts receivable reports; review tenant billing, payment history, and lease records to identify and resolve delinquencies.


• Contact tenants regarding past-due rent and other lease charges, negotiate repayment plans within established authority, document collection activity, and follow-up on commitments.


• Research and resolve tenant questions and billing discrepancies by reviewing lease terms, CAM calculations, utilities, real estate taxes, invoices, and payment history; prepare correspondence, account reconciliations, invoice revisions, and approved credits.


• Coordinate billing and payment changes with Billing and Lease Administration to ensure accurate documentation and future invoicing.


• Escalate tenant issues to leasing agents, management, legal collections personnel, and corporate counsel to determine next steps for delinquent or disputed accounts; participate in weekly default meetings.


• Actively maintain and update list of outstanding tenant disputes, including regular follow up with personnel assigned to find solutions.


• Initiate and monitor default activity, including coordinating default and demand letters with Litigation Paralegal, following up with tenants, tracking required waiting periods, and reporting account status.


• Work with cash receipts team to make sure funds are appropriately applied.


• Prepare bankruptcy proof-of-claim support by calculating pre-petition, administrative, and lease-rejection amounts in accordance with lease terms, and provide documentation to the collections paralegal.


• Regularly present status of accounts to organization senior management.

Requirements / Experience

• Five or more years of experience in accounts receivable, collections, accounting, property management, or a related customer-service role; associate degree preferred.


• Experience reviewing account activity, reconciling balances, researching billing discrepancies, and interpreting lease or contract terms.


• Strong written and verbal communication skills, including the ability to discuss delinquent balances, document collection activity, and prepare professional correspondence.


• Sound judgment, professionalism, and attention to detail when handling sensitive tenant accounts, repayment arrangements, defaults, and bankruptcy-related documentation.


• Ability to manage multiple priorities, meet follow-up deadlines, and collaborate effectively with tenants, attorneys, leasing, billing, lease administration, property management, and internal collections teams.


• Proficiency with Microsoft Outlook, Word, and Excel; experience with MRI Software or a comparable accounting or property-management system preferred.


• Commercial real estate or lease administration experience preferred.

Relationships

• Works regularly with tenants, leasing agents, attorneys, management, billing, lease administration, property management, cash receipts, and internal and external collections personnel.

Pay Range

$62,500 - $72,500 Annually

Please note that final offer will be dependent on geographic location, applicable experience and skillset of the candidate.

Equal Opportunity Employer
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