Temporary User Support Specialist

F; Vineland (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

F&S Fresh Foods, headquartered in Vineland, NJ, is seeking a User Support Specialist to provide essential technical support across our locations. You will handle hardware, software, email, and network issues, image laptops for new hires, and assist with offboarding as needed.

The role requires 1 year of IT support or related exposure, familiarity with Windows and macOS, and knowledge of networks; ERP experience is a plus. A motivated, team-oriented candidate is preferred.

Qualifications

• Associate’s degree preferred in computer science, IT, or related field.
• 1 year of IT support or helpdesk experience or coursework/hands-on projects.
• Certifications such as CompTIA A+, Network+, or Server+ are a plus.
• Strong understanding of IT infrastructure including hardware, software, networks, and servers.
• Proficiency troubleshooting on Windows and macOS and common applications.
• Knowledge of TCP/IP, DNS, DHCP; ERP systems experience a plus.
• Excellent problem-solving and communication skills; self-motivated and dependable.

Responsibilities

• Provide prompt technical assistance to employees for hardware, software, email, and networks.
• Configure equipment for new hires, including imaging and account provisioning.
• Assist with offboarding by collecting and processing equipment.
• Troubleshoot computer and peripheral issues; resolve hardware/software malfunctions.
• Provide user training and support on approved applications and systems.
• Install and configure printers; map shared network drives.
• Perform Windows 10 to Windows 11 upgrades on user devices.
• Assist with desk moves, including disconnecting and reconnecting workstations and peripherals.

Skills

IT support

Troubleshooting

Windows

macOS

Network protocols

Education

Associate degree preferred

Tools

ERP systems

Job description

Description

Headquartered in Vineland, NJ, F&S Fresh Foods is leading the way in fresh-cut fruit, vegetables, and meal solutions distribution. With the recent acquisition of five additional state-of-the-art facilities strategically located across the U.S., we now deliver to customers across the United States and Canada — every single day!

For over 40 years, we’ve been redefining production and safety processes, building strong partnerships, and creating endless possibilities for our diverse customers — from restaurants and supermarket prepared food operations to convenience store chains and beyond. At F&S, we are fueling families with nutrition, innovation, and convenience, turning meals into memorable moments. By combining cutting-edge technology, deep-rooted customer relationships, and operational excellence, we are shaping the future of fresh — from farm to family.

We’re not just about food; we’re about people. Recognized as a Great Place to Work for three consecutive years, our team of 2,100 full-time employees drives our culture forward by living our values every day. If you’re ready to be part of a company that values innovation, excellence, and community impact, join us as we embrace our next exciting chapter of growth. Together, we’re planting the seeds of progress and nourishing a fresh, healthy future for everyone!

What’s the Role

The User Support Specialist provides essential technical support across our company's locations, ensuring smooth operations and efficient use of technology. This role primarily focuses on user support but requires a solid understanding of IT infrastructure to assist with a wide range of technical issues. This position matters because reliable, responsive IT support keeps our teams productive and our operations running without interruption. The ideal candidate is a motivated problem-solver who is dependable, eager to learn, and comfortable working both independently and as part of a team.

What You’ll Own

• Provide prompt and effective technical assistance to employees, resolving issues related to hardware, software, email, and networks
• Configure equipment for new hires, including imaging laptops and provisioning user accounts
• Collect, wipe, and process equipment for departing employees as part of offboarding
• Troubleshoot and resolve computer and peripheral problems, including hardware and software malfunctions
• Provide user training and support on company-approved applications and systems
• Install and configure printers and company-approved applications; map shared network drives
• Perform Windows 10 to Windows 11 upgrades on user devices
• Support desk moves, including disconnecting, relocating, and reconnecting workstations, monitors, phones, and peripherals

Requirements

What You Bring

• Associate’s degree in computer science, Information Technology, or a related field preferred
• 1 year of IT support or helpdesk experience, or demonstrated IT exposure through coursework, certifications in progress, or hands-on personal projects
• Certifications such as CompTIA A+, Network+, or Server+ a plus
• Strong understanding of IT infrastructure components, including hardware, software, networks, and servers
• Proficiency troubleshooting and resolving technical issues across common operating systems (Windows, macOS) and applications
• Working knowledge of network protocols and technologies (e.g., TCP/IP, DNS, DHCP); experience with ERP systems a plus
• Excellent problem-solving, analytical, and communication skills, both verbal and written
• Self-motivated, results-oriented, and dependable, with a willingness to learn valued over formal credentials