Temporary Support Associate

Tapestry; Bethlehem (Northampton County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking passionate brand ambassadors for a seasonal temporary associate role. This position plays a crucial part in the store's success during peak seasons, engaging customers and ensuring a seamless shopping experience. As a temporary associate, you'll be involved in various tasks, from operating the POS system to maintaining customer interactions. If you're eager to represent a renowned brand and thrive in a fast-paced environment, this opportunity is perfect for you. Join a team that values creativity and customer focus while enjoying competitive pay and benefits during the holiday season.

Benefits

Health Benefits

401(k) Savings Plan

Paid Time Off

Employee Discounts

Life Insurance

Disability Insurance

Qualifications

• Basic computer skills and ability to execute tasks at a fast pace.
• Attention to detail and accuracy in customer interactions.

Responsibilities

• Engage customers using selling behaviors and maintain POS accuracy.
• Drive conversion through client engagement and support back of house tasks.

Skills

Customer Engagement

Attention to Detail

Basic Computer Skills

Fast-paced Execution

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Job Description – U.S. Retail & Outlet Only

Reports to: Store Manager

Seasonal Temporary Associate Job Description

The Temporary Associate role is part of the store’s overall success and efficiency during a high-volume period and supports our brand commitment to provide products to our customers. Our peak season is when we see the most amount of Coach customers and we are looking for passionate brand ambassadors to add to our store teams!

Responsibilities

1. Engage customers using the Coach Experience Service expectation and selling behaviors.
2. Interact genuinely and naturally with the customer.
3. Maintain accuracy when operating POS and adhere to Coach cash handling policy.
4. Ensure accurate email/name and data capture where permitted by law.
5. Ensure proper phone etiquette is upheld when answering store calls.
6. Drive conversion through client engagement and omni selling techniques.
7. Support back of house tasks as needed.
8. Represent Coach brand appropriately.

Minimum Requirements

1. Basic computer skills.
2. Ability to execute at a fast pace.
3. Attention to detail and accuracy.
4. Able to climb, bend and kneel.
5. Able to meet Coach Availability and Scheduling Expectations, including working a flexible schedule including nights, weekends, and holidays.
6. Must be available to work October 15 through January 1.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Visit Coach at www.coach.com.

Work Setup

BASE PAY RANGE: $15.00 TO $17.25 Hourly

General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits.

General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.