Temporary Sr. Program Coordinator

Northwestern University; Chicago (IL); On-site; USD 90,922,000 - 96,432,000; Full time

Benefits offered by this job

Paid time off

Paid sick time

Job summary

Northwestern University in Chicago's Temp Center invites applications for a Sr. Program Coordinator to support NIH HealthMeasures projects, including managing client inquiries and coordinating teleconference calls.

You will help promote HealthMeasures software, support events, and collaborate with HR, Budget, Facilities, IT, and Provost to ensure smooth operations.

Qualifications

• Experience in client/account management and customer success.
• Strong communication and interpersonal skills.
• Administrative and organizational capabilities.
• Experience in program development or project coordination.
• Ability to conduct outreach and handle inquiries.

Responsibilities

• Manage client queries and teleconference calls related to software sales and use.
• Coordinate implementation reviews and user feedback.
• Support marketing and conference activities for HealthMeasures.
• Ensure operational, financial, and administrative tasks run efficiently.
• Collaborate with HR, Budget, Facilities, IT, and Provost offices.

Skills

Client/Account management

Communication

Administration

Program Development

Outreach

Job description

Department: Temp Center

Salary/Grade: TMP/01

Position: Sr. Program Coordinator

Hours: This is a full-time position (37.5 hours per week/ Monday-Friday)

Pay: $35.00 per hour

Campus: Chicago

Approximate start date: 8/17/2026

Approximate end date:

Temporary Job Description:

In support of the National Institutes of Health (NIH)'s state-of-the-science patient-reported outcomes measurement systems under the HealthMeasures umbrella. This position will work within the HealthMeasures team, a group of measurement scientists with expertise in the development, validation, expansion, assessment technologies, and implementation of patient-reported outcomes measures. The Senior Program Coordinator will support the sales, marketing, research, and use of patient-reported outcome measures software and services. This is a unique opportunity to contribute to the implementation of patient-reported outcome measures around the world and promote patient-centered care. Responsibilities include: managing client queries and teleconference calls related to software sales and use of patient-reported outcome measures; conducting screenshot reviews of electronic implementation of patient-reported outcome measures; supporting conferences to promote HealthMeasures products and services; supporting the development of marketing to further promote and disseminate HealthMeasure products. Provides direction in reviewing and recommending policy and procedure designed to enhance operational excellence of a program/project in order to ensure success. Endure the effective, compliant, and efficient daily management of all operational, financial, and business functions in support of the business area's mission and in coordination with central offices such as HR, Budget, Facilities, IT, and Provost. Represents program/project on internal and external administrative affairs by recommending alternatives and suggestions.

Required Qualifications:

• Client/Account management (client services, client or customer success, account executive, etc.)
• Communication
• Administration
• Program Development
• Outreach

In addition to salary, this temporary position is eligible for paid time off and paid sick time in accordance with Northwestern University policies. This position is not eligible for other benefits offered to regular staff positions.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.