Temporary Specialist, Patient Payments Support & Service

Pds Health; Irving (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Tuition Reimbursement

Volunteer days

Job summary

PDS Health is seeking a Specialist, Patient Payments Support & Service to assist dental offices and patients by handling calls, tickets, and forms. You will modify payment plans and ensure accurate billing per office requests with a courteous, professional approach.

Ideal candidates have 1–3 years of related experience, proficiency in MS Office, and may be bilingual in English and Spanish. This on-site role includes benefits and growth opportunities.

Qualifications

• Equivalent to high school diploma or GED.
• 1-3 years of related work experience.
• Experience in medical/dental setting and/or accounts receivable.

Responsibilities

• Accept incoming calls, tickets and forms and communicate effectively.
• Process changes to payment plans across programs.
• Maintain knowledge of payment options to assist in securing payment.
• Partner with field offices to help secure balances.
• Maintain knowledge of the payment vendor and office ledger to resolve issues.
• Interface with customers regarding payments via calls as needed.
• Uphold quality standards in calls and processing.
• Other duties as assigned.

Skills

MS Office

Bilingual English-Spanish

Customer service

Education

High school diploma or GED

Job description

Description

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience.

Overview

The Specialist, Patient Payments Support & Service will support our dental offices and their patients by fielding incoming phone calls, help tickets and change forms. The incumbent will make requested changes to Orthodontics payment plans and ensure that patient is billed and charged accurately according to office request. The incumbent will demonstrate a courteous and professional demeanor when dealing with customers and office staff, while remaining confident and assertive.

Responsibilities

• Accept incoming phone calls, tickets and forms, communicate effectively.


• Process changes to payment plans across multiple programs to coordinate accurately.


• Maintain working knowledge of the existing payment options available to assist in securing payment.


• Partner with field offices to assist in securing balances.


• Maintain working knowledge of the payment vendor and office ledger in order to solve complex payment and billing issues.


• Interface with customers by taking incoming calls in regards to payment if needed.


• Maintain appropriate standards of quality in phone calls and processing.


• Other duties as assigned.

Required

• Equivalent to high school diploma or general education degree (GED).


• 1-3 years of related work experience required.


• Experience in a medical/dental setting and/or accounts receivable and collections.

Preferred

• Bi-lingual in English and Spanish.


• Strong computer skills and demonstrated competence in MS Office, Word, Excel software applications.

Benefits

• Medical, dental, and vision insurance


• Paid time off


• Tuition Reimbursement


• 401K


• Paid time to volunteer in your local community

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

Salary Information

$18.60-$24.40 / Hourly