TEMPORARY SERVICES: Patient Access Rep-Pell City

University of Alabama at Birmingham; Pell City (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

University of Alabama at Birmingham in Pell City, AL, is seeking a Patient Access Representative for temporary services. The role handles patient registrations, scheduling, and check-ins, while coordinating with staff to ensure smooth patient flow.

Responsibilities include greeting patients, verifying demographic and insurance data, and maintaining accurate documentation of encounters in the EMR system. This is a temporary, on-site position with regular weekday hours and occasional weekends.

Qualifications

• Experience with patient registrations and check-ins is preferred.
• Strong customer service and communication skills.
• Ability to verify demographics and insurance information.

Responsibilities

• Greet and assist patients during registration and collect demographic and insurance data.
• Schedule patient appointments based on provider availability and confirm details.
• Manage patient check-in/check-out and collect co-payments or payments for services.
• Provide friendly, professional assistance to patients and visitors and address inquiries.
• Coordinate with clinical staff to facilitate referrals and patient care.
• Ensure documentation of patient encounters is accurate and HIPAA-compliant.

Skills

Customer service

Registration

Appointment scheduling

HIPAA compliance

Education

High school diploma or equivalent

Tools

EMR system

Job description

Job Description - TEMPORARY SERVICES: Patient Access Rep-Pell City (TEM000BP)

TEMPORARY SERVICES: Patient Access Rep-Pell City - ( TEM000BP )

Description

The Patient Access Rep plays a crucial role in ensuring smooth and efficient patient interactions within the healthcare facility. This position involves managing patient appointments, registrations, and check-ins, as well as providing excellent customer service to patients and their families. The Patient Encounter Specialist collaborates with various departments to coordinate patient care and ensures accurate documentation of patient encounters.

Responsibilities

• Patient Registration: Greet and assist patients during the registration process. Collect and verify patient demographic and insurance information. Enter patient data accurately into the electronic medical records system.
• Appointment Scheduling: Schedule patient appointments according to provider availability. Confirm appointments via phone or email and provide necessary instructions to patients.
• Check-In/Check-Out Process: Manage patient check-in and check-out procedures efficiently. Collect co-payments or payments for services rendered. Coordinate with clinical staff to ensure timely rooming of patients.
• Customer Service: Provide friendly and professional assistance to patients and visitors. Address patient inquiries, concerns, and complaints in a timely manner. Maintain a welcoming and organized reception area.
• Collaboration: Communicate effectively with clinical staff, administrative personnel, and other departments to coordinate patient care. Assist in facilitating referrals to specialists or other healthcare providers as needed.
• Documentation: Ensure accurate and complete documentation of patient encounters. Maintain confidentiality and compliance with HIPAA regulations in handling patient information.

Schedule: Monday - Friday (Every other weekend)

Location - Pell City

This listing is a general temporary pool category and may not be an actual position we are recruiting for at the time you apply. However, we will keep your application on file and contact you if we believe your skills and experiences are a match for a position we are trying to fill.

Qualifications

UAB Temporary Services accepts applications from individuals with a wide variety of skills, education, and experiences. Temporary positions may be with the University, UAB Medicine or other UAB affiliates.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.