Temporary Seasonal Hospitality Support Associate, Palo Alto

Hermès International S.A.; Palo Alto (CA); On-site; USD 30,000 - 32,000; Part time

Job summary

Hermès Palo Alto Boutique is seeking a Temporary Seasonal Sales Support Associate to assist front and back of house operations in a fast-paced, luxury environment. The role reports to the Operations Manager and collaborates with the sales and selling support teams to ensure a flawless client experience.

Responsibilities include greeting clients, assessing needs, escorting them to the appropriate area, supporting beverage service per brand standards, stocking supplies, handling merchandise, and

Qualifications

• Excellent communication and customer service skills.
• Detail-oriented with strong organizational abilities.
• Ability to lift up to 25 lbs and stand for extended periods.
• Proficient in Microsoft Office.

Responsibilities

• Greet clients and assess their needs, escort to the appropriate floor or sales associate.
• Assist beverage service to clients in line with brand standards and stock supplies.
• Provide hospitable services (e.g., color books for kids) as part of client experience.
• Support sales team with selling process: hang merchandise, return merchandise to floor, retrieve stock, prepare stock room.
• Organize workstation and selling floor to maintain inventory and stocking standards.
• Perform all other duties as assigned by supervisor.

Skills

Strong communication skills

Customer service oriented

Detail oriented

Strong organizational skills

Grace under pressure

Lifts 0-25 lbs

Tools

Microsoft Office

Job description

The Team:

The Hermès Palo Alto Boutique opened in 2018 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Temporary Seasonal Sales Support Associate provides clerical support for both front and back of house operations in the Hermès boutique.

All other duties as assigned by the supervisor.

The Temporary Seasonal Sales Support Associate position begins in November and will go through December 31st.

About the Role:

• Support main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate.


• Support beverage service to clients in alignment with brand standards. Ensure that beverage supplies are appropriately stocked in partnership with management.


• Provide hospitable services, such as bringing coloring books to kids.


• Support the sales team with selling process; hanging merchandise, returning merchandise to floor, retrieving stock, physical preparation of stock room.


• Organize and prioritize workstation and selling floor to support the sales effort ensure all items (bags, boxes, note cards, ribbons, stationery and the like) are always stocked, maintain selling floor merchandise standards, straightening, filling in, etc.


• All other duties assigned by supervisor

Supervisory Responsibility:

• NO

Budget Responsibility:

• NO

Decision Making Responsibility:

• NO

About You:

• Strong communication skills.


• Customer Service oriented.


• Detail oriented.


• Strong organizational skills.


• Computer skills: Microsoft Office.


• Ability to handle difficult situations with grace, compassion and composure.


• Ability to lift between 0-25 lbs. without assistance.


• Regular in-person work at a Company-designated work location is an essential function of this position.

The range for this position is $22.00 to $23.00 per hour. Actual rates are determined based on job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.

Our Commitment

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace.

It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop.

Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law.

In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law.

Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at [e-mail]. Please do not submit resumes or applications to this email address.