Temporary Quality Clinical Coordinator

Tandigm Health; West Conshohocken (PA); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

Tandigm Health is seeking a Temporary Quality Clinical Coordinator to support medication adherence and Stars gaps in the greater Philadelphia area. The role involves significant patient outreach, coordination with clinical staff, and comprehensive documentation of patient interactions.

The ideal candidate will have at least three years of relevant experience and strong communication skills, alongside a commitment to quality service. A competitive compensation package is offered.

Qualifications

• Minimum 3 years of experience in a physician practice, hospital, pharmacy, or health plan.
• Minimum 3 years of experience in a customer-oriented setting.
• Excellent typing skills of at least 45 wpm.

Responsibilities

• Coordinate patient outreach related to medication adherence.
• Document patient interactions accurately.
• Provide education and support to primary care practices.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service orientation

Proficiency in Microsoft Office

Knowledge of medical terminology

Education

High school diploma or equivalent

Associate’s or Bachelor’s Degree

Tools

Electronic medical records

Microsoft Office Suite

Job description

Temporary Quality Clinical Coordinator (local remote)

Tandigm Health, a transformational leader in population health management, is looking for a Temporary Quality Clinical Coordinator in the greater Philadelphia area. We offer a competitive compensation and benefits package and are proud to share a culture where every person feels valued and empowered.

Primary Duties and Responsibilities

We are looking for a Temporary Quality Clinical Coordinator (QCC) to join our Clinical team! You will be responsible for patient and practice outreach pertaining to medication adherence and Stars gaps. This includes coordinating and communicating with practice staff; researching patient demographic and clinical data, making outreach calls to patients, assisting with patient scheduling and other administrative tasks, and documenting outcomes. You are also responsible for other quality related functions that support the overall mission of the quality team by assisting with Stars/quality projects, working with practices as needed to support their quality work, and other administrative functions that are required for optimal team effectiveness.

Essential Functions

• Consistently exhibits behavior and communication skills that demonstrate Tandigm Health’s commitment to superior customer service, including quality, care, and concern for internal and external customers.
• Collaborates with the clinical quality team and practice staff to provide patient outreach and coordination with the highest level of professionalism and accountability.
• Interacts with patients to encourage medication adherence, including exploring existing barriers, basic education, and facilitating necessary steps to positively influence medication adherence.
• Interacts with primary care practices and pharmacies to coordinate follow-up actions on behalf of patients.
• At times, conduct patient outreach related to other preventive care, such as cancer screenings or diabetes care and coordinate patient screening or PCP follow up appointments as appropriate.
• Documents patient interactions accurately and with great attention to detail, utilizing applicable platforms and Excel proficiently.
• Communicates accurately, effectively, and in a timely manner with all stakeholders, including members of the Quality and the PHSO teams, Tandigm Medical Directors, PCPs, and office staff, and other internal and external customers.
• Develop familiarity with clinical and medical terminology pertinent to the patient population.
• Helps to identify opportunities for collaboration with PCP, specialist, or clinical quality nurse for complex needs as well as ancillary community resources and services that can be leveraged in support of patients experiencing barriers to medication adherence and other Stars gaps.
• Acts to resolve issues and respond to requests in a timely and efficient manner.
• Provide education and support to PCP offices in developing effective and efficient processes for achieving 4+ Stars performance as appropriate.
• Enter data into electronic medical records or quality platform as directed.
• Perform administrative functions to support the overall effectiveness of the quality team.
• Use, protect, and disclose patients’ protected health information (PHI) only in accordance with HIPAA standards.
• Perform additional duties, as assigned.

Required Qualifications

Education

Minimum: High school diploma, G.E.D. or equivalent.

Preferred: Associate’s or Bachelor’s Degree.

Experience

Minimum: 3 years of professional experience in a physician practice, hospital, pharmacy, or health plan; 3 years of professional experience in a customer‑oriented setting.

Essential Knowledge, Skills, & Abilities

• Superior interpersonal skills; demonstrates the ability to engage and motivate patients, physicians, and PCP office staff telephonically.
• Organized, detailed, accurate.
• Self‑motivated and proactive; responds to requests in a timely and efficient manner.
• Demonstrate success in project accountability and customer responsiveness.
• Demonstrate sound decision‑making skills and the ability to work independently with supportive activities and interactions with internal and external customers.
• Customer‑service oriented; responsive and respectful to internal and external customers.
• Excellent communication skills; ability to represent the organization with skill and confidence.
• Collaborative and resourceful; functions successfully in a team environment as well as independently.
• Computer literate with proficiency in Microsoft Office suite of programs.
• Experience working in electronic medical records.
• Proficient with web‑based search engines and software applications, office hardware (phones, fax machines, etc.).
• Ability to type at least 45 wpm.
• Knowledge and familiarity with medical and pharmacological terminology.
• Knowledge and familiarity with Stars and HEDIS measures.
• Working knowledge of HMO/managed care/health plans.

Applicants must be authorized to work in the US; work visa sponsorship will not be provided.

Equal Employment Opportunities (EEO)

Tandigm provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, protected veteran status, disability, or genetics.