Temporary PARTTIME Front Desk Agent

SHRI HARI INCORPORATED; Latham (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a friendly and enthusiastic Front Desk Associate to join their team. This role is perfect for someone with a passion for customer service and a desire to thrive in the hotel industry. As the first point of contact for guests, you will manage reservations, check guests in and out, and ensure a welcoming atmosphere. With a focus on high standards of service and hospitality, this position offers a unique opportunity to be part of a dynamic environment. If you are ready to make a difference and bring joy to guests, this role is for you!

Benefits

Employee discount

Paid time off

Qualifications

• Experience as a Hotel Front Desk Associate or similar role preferred.
• Strong customer service attitude and excellent communication skills.

Responsibilities

• Provide high-quality service to customers and manage guest check-ins and check-outs.
• Handle guest complaints and requests promptly and effectively.
• Maintain cleanliness of lobby and desk area while following safety standards.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Hotel reservations software

Job description

Job Description: The Hampton Inn & Suites Albany Airport is looking for a friendly and enthusiastic Front Desk Associate to join our team and be a part of all the action and fun that comes with working at a hotel! The Front Desk Associate will serve as the guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities while maintaining high standards of service and hospitality. If you have a knack for customer service and already work in the hotel industry or would like to join the hotel industry, we’d like to meet you!

Job Responsibilities:

1. Provide the highest quality of service to the customer at all times.
2. Promptly and effectively deal with guest complaints and requests.
3. Check guests in and out efficiently and in a friendly manner.
4. Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by the Company.
5. Handle guest mail and messages per established procedures.
6. Be very knowledgeable of Rewards program and promotions.
7. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
8. Take reservation requests efficiently.
9. Answer switchboard in accordance with standards of proper telephone etiquette.
10. Block rooms and handle special requests.
11. Monitor room availability.
12. Handle safe deposits by guests per established procedures.
13. Keep lobby and desk area clean and presentable.
14. Have a thorough knowledge of emergency and security procedures.
15. Offer and properly handle requests for wake up calls.
16. Know how to clean guest rooms to standards.
17. Clean lobby, meeting room, vending room, breakfast room, and back-office area.
18. Open and close shift; make cash drops.
19. Ensure all credit cards, cash, and change fund are balanced throughout each shift.
20. Inform management of any guest or systems related complaints or problems.
21. Communicate with incoming staff and management by logging pertinent information.
22. Keep maintenance informed of all maintenance needs.
23. Pass on guest lost and found inquiries to management or supervisors.
24. Assist in marketing effort by completing Company Tracking.
25. Must wear proper uniform at all times in accordance with the Standards of Appearance.
26. Have a thorough knowledge of emergency procedures.
27. Practice safety standards at all times.
28. Employee must adhere to all work rules, procedures, and policies established by the Company including, but not limited to, those contained in the employee handbook.

Qualifications:

1. Work experience as a Hotel Front Desk Associate or similar role preferred.
2. Experience with hotel reservations software preferred.
3. Customer service attitude.
4. Excellent communication and organizational skills.
5. High school diploma or equivalent verbal, written and administrative skills.

Compensation:

Starting Pay: $15.50/hr.-$16/hr.

Job Type: Part-time

Pay: $15.50 - $16.00 per hour

Benefits:

1. Employee discount
2. Paid time off

Schedule:

1. 8 hour shift
2. Every weekend
3. Monday to Friday

Ability to Commute:

Latham, NY 12110 (Required)

Ability to Relocate:

Latham, NY 12110: Relocate before starting work (Required)

Work Location:

In person