Temporary - Order Management Clerk

ProChem Water, LLC; Elliston (OH); On-site; USD 17,000 - 28,000; Part time

Job summary

ProChem Water, LLC is seeking a part-time Order Management Clerk for an in-person role in Elliston, VA, expected to work up to 24 hours per week. The role serves as the main liaison between Sales and internal departments, translating customer needs into actionable sales orders and supporting the Customer Service Supervisor.

Ideal candidates are detail-oriented, capable of handling multiple priorities, and proactive in problem-solving.

Qualifications

• Experience in order management or inside sales support is preferred.
• Strong attention to detail and ability to juggle multiple priorities.
• Excellent communication across departments and with customers.

Responsibilities

• Enter customer sales orders into QuickBooks with complete, accurate details.
• Coordinate with Inventory, Production, and Engineering to align timelines.
• Answer main phone line and direct calls; provide assistance as needed.
• Monitor Customer Service queue and manage flow-through requests and tasks.
• Provide proactive shipping updates and manage order status and delays.
• Assist with recurring orders tied to contracts or blanket PO’s.
• Troubleshoot discrepancies and resolve issues with internal stakeholders.

Skills

Order management

Customer service

Data entry

Cross-functional communication

Problem solving

Tools

QuickBooks

Job description

Order Management Clerk

We’re looking for a highly organized, customer-focused Order Management Clerk to join our team on a temporary basis. We anticipate needing this role for the next 3 months and will revisit the need on a rolling basis. This is a critical role responsible for translating customer needs into actionable sales orders. As the main liaison between the Sales team and internal departments, you’ll play a direct role in driving customer satisfaction and ensuring we deliver on what we promise.

While this role occasionally interacts with external customers, its primary focus is on supporting our Customer Service Supervisor. They rely on this role for accurate, timely, and helpful support for our customers, Account Managers, and the needs of the Customer Service department. If you’re energized by solving problems, taking initiative, and keeping things moving forward without being asked, we want to hear from you.

You’ll need a strong customer service mindset, an ability to anticipate needs, and the drive to keep things moving.

Hours & Work Location

This is an in-person role, based in our office in Elliston, VA. This role is expected to work up to 24 hours per week during our peak hours (such as 10AM to 2PM).

What You’ll Do:

• Enter customer sales orders into QuickBooks and ensure all order details are clear, accurate, and complete
• Coordinate with internal teams such as Inventory, Production, and Engineering to align on timelines and requirements
• Answer the main phone line and direct calls and provide assistance as needed
• Assist with monitoring and managing the Customer Service team queue (inbox and all incoming or flow through requests, tasks, and responsibilities)
• Monitor fulfillment schedules and provide proactive updates on shipping status, trends, delays, or issues
• Assist in managing recurring orders tied to blanket POs or contracts
• Troubleshoot order discrepancies and help facilitate fast resolution with internal stakeholders
• Ensure all actions taken support the smooth execution of the customer experience

Who You Are:

• Eager to invest in an organization and its mission
• Detail-oriented and skilled in managing multiple priorities at once
• Inquisitive and service-oriented
• Able to communicate clearly across functions and roles
• Able to apply critical thinking and adapt to new circumstances easily
• Motivated by problem-solving and keeping things on track
• Experienced with order management or inside sales support
• Enjoy working within constraints/guardrails
• Enjoy employing data entry, accuracy, and detail-oriented skills to tasks while also exercising your social muscles
• Comfortable working in QuickBooks or a similar system
• Working knowledge of the order-to-cash process with the ability to proactively address potential pitfalls or delays for full process flow with respect to the customer experience and the company’s interests
• Working knowledge of basic accounting processes—able to identify when AR or AP action is required and coordinate appropriately (e.g., monitoring customer credits, understanding vendor returns)
• General knowledge of supply chain operations and fulfillment best practices

Nice to Have:

• Knowledge of chemicals, consumables, drop-ship logistics, or high-volume order coordination
• Experience working with field service teams, P&Ls, or contract-based recurring billing
• Familiarity with capital projects, BOM-based purchasing, or progress billing processes

Why Join Us?

• Collaborative, fast-paced environment where your contributions have a direct impact
• Growing company in a niche market focused on environmental protection
• Friendly and fun atmosphere where you are treated as an individual