Temporary Open Enrollment Benefit Specialist

Ascension Healthcare; Indianapolis (IN); Remote; USD 41,000 - 44,000; Full time

Job summary

Ascension Healthcare is seeking a Temporary HR Support associate to provide analytical and technical assistance in administering benefit programs. This remote role requires a high school diploma or equivalent experience, with a focus on customer service and technology proficiency. Join a leading non-profit healthcare organization dedicated to transforming healthcare and providing care to those in need.

Benefits

Paid time off (PTO)

Health insurance options

Retirement benefits including employer match

Long-term & short-term disability

Employee assistance programs (EAP)

Tuition reimbursement

Qualifications

• High School diploma equivalency OR 1 year of applicable job-specific experience required.
• Comfort with technology and systems.
• Strong customer service skills.

Responsibilities

• Provide analytical and technical support in the delivery of benefit programs.
• Administer benefit programs including new hire enrollments and life event changes.
• Compile statistics to evaluate benefits strategy effectiveness.

Skills

Customer service skills

Comfort with technology and systems

Ability to work remotely

Education

High School diploma or equivalent

Job description

**Details**

+ Department: HR Shared Services

+ Schedule: Monday - Friday, 8 am - 6 pm EST (must be willing to work EST hours and an 8-hour shift within this range)

+ Location: Remote

+ Rate: $20/hr

*This is a Temporary position and is not benefit-eligible.

**Benefits**

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement
• Opportunities to give back to your community

_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, and salary range at the time of the offer._

**Responsibilities**

• Provide analytical and technical support in the delivery of benefit programs to associates, carriers, and third-party administrators.
• Administer benefit programs including new hire enrollments, life event changes, eligibility, deductions, and claim adjudication. Update and/or correct associate benefit data in both internal and carrier information systems. Coordinate annual enrollment activities for the organization, including the development of enrollment packages.
• Manage associate data including auditing and consolidating elections, verifying associate eligibility, sending required files to third-party administrators for enrollment, providing confirmation statements to associates, and reconciling enrollments with carrier invoices.
• Compile statistics used to evaluate benefits strategy effectiveness, process and maintain documentation, and enter ad-hoc payment requests for tuition reimbursement.
• Communicate with associates to clarify policies, eligibility criteria, and other program elements, providing customer service to ensure achievement of Service Level Agreement objectives.

**Requirements**

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job-specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

**Additional Preferences**

• Comfort with technology and systems
• Ability to work remotely in a quiet space to handle back-to-back phone calls
• Handling calls related to Claims, Processing, Open Enrollment, Data Entry, Verifications
• Potential to handle general HR-related calls (Payroll, Timekeeping, Policy, etc.)
• Strong customer service skills
• Experience in high call volume support or call center environment preferred
• Potential for consideration for a permanent position
• Open Enrollment occurs early November for the entire organization
• Temporary associate needs could taper off into Dec/Jan

**Why Join Our Team**

Ascension associates are key to our commitment to transforming healthcare and providing care to all, especially those most in need. Join us and help drive impact through reimagining how we deliver a people-centered healthcare experience and create solutions to do so. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system with over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities across 19 states.

Our Mission, Vision, and Values guide everything we do. Every associate is empowered to give back, volunteer, and make a positive impact in their community. Careers at Ascension are more than jobs; they are opportunities to enhance your life and those of others.

**Equal Employment Opportunity Employer**

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, and other protected statuses as per law.

For more information, see the EEO Know Your Rights posters in English and Spanish at the provided links.

As a military-friendly organization, Ascension promotes career flexibility and offers benefits supporting military families, spouses, veterans, and reservists. Our associates are encouraged to apply their military experience to their civilian careers.

Pay Non-Discrimination Notice: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

Please note, Ascension will only make employment offers through our official application process. Beware of fraudulent offers. We will not solicit money or banking information from applicants.

**E-Verify Statement**

This employer participates in the E-Verify program. More information can be found here: E-Verify