Temporary IT Support Specialist

Framebridge, Inc.; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

A retail technology solutions provider is seeking a Temp IT Support Specialist to provide remote technical support to store staff across multiple locations. The ideal candidate will have a strong background in IT support, particularly with POS systems, and must possess excellent troubleshooting skills. This position caters to those with experience in retail IT environments. Job involves supporting network connectivity and in-store devices.

Qualifications

• 3+ years of IT support experience in a customer-facing environment.
• Solid understanding of POS systems and retail technology.
• Familiarity with ticketing systems.

Responsibilities

• Provide day-to-day technical support to store staff.
• Monitor and maintain store network connectivity and VoIP systems.
• Troubleshoot issues related to point-of-sale systems.

Skills

Technical support skills

Network troubleshooting

POS systems knowledge

Remote support tools familiarity

Education

Associate or Bachelor's degree in IT/Computer Science

Job description

A company is looking for a Temp IT Support Specialist, Retail (remote, weekends).

Key Responsibilities

• Provide day-to-day technical support to store staff across multiple retail locations remotely and/or on-site
• Monitor and maintain store network connectivity, Wi-Fi access, and VoIP systems to minimize downtime
• Troubleshoot and resolve issues related to point-of-sale (POS) systems and other in-store devices

Required Qualifications

• Associate or Bachelor's degree in IT, Computer Science, or related field OR equivalent experience in a retail IT support role
• 3+ years of IT support experience, preferably in a multi-site retail or customer-facing environment
• Solid understanding of POS systems and retail technology infrastructure
• Working knowledge of Windows/macOS environments and network troubleshooting
• Familiarity with ticketing systems and remote support tools