Temporary IT Service Management Administrator

IGT; West Greenwich (RI); On-site; USD 55,000 - 99,000; Full time

Job summary

A leading gaming technology company is seeking an IT Service Management Administrator or Developer for a temporary 6-month position in West Greenwich, RI. The ideal candidate will have 1 to 3 years of experience in IT service management with responsibilities including administering the ITSM platform, assisting with upgrades, and monitoring system performance. Competitive compensation and benefits are provided.

Benefits

401(k) Savings Plan

Health, dental, and vision insurance

Paid time off

Qualifications

• 1 to 3 years of experience in an IT service management environment.
• Solid understanding and hands-on experience with ITSM processes.

Responsibilities

• Administer and configure the ITSM platform.
• Assist with system upgrades and patches.
• Create and maintain documentation for system processes.
• Monitor system performance and conduct health checks.

Skills

IT service management experience

Incident management

Problem management

Configuration management

User account management

Tools

ITSM module

Job description

Overview

This is a temporary position expecting to last 6 months with the possibility of an extension or conversion to permanent employment. We seek a skilled IT Service Management (ITSM) Administrator or Developer with 1 to 3 years of experience. Experience in an IT service management environment and initiatives. Solid understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, Administration, configuration, and maintenance of our ITSM instance).

This role is vital for ensuring that our systems operate smoothly, meeting end-user needs, while driving continuous improvement in our IT service management processes.

Responsibilities

• Administer and configure the ITSM platform, including user account management, security roles, and application configurations.


• Assist with system upgrades, patches, and releases to ensure the platform remains current and secure.


• Create and maintain documentation for system configurations, workflows, and processes to facilitate knowledge sharing and onboarding.


• Monitor system performance and conduct regular health checks, ensuring high availability and responsiveness of the ITSM instance.


• Collaborate with development teams to implement changes and enhancements, ensuring alignment with business objectives.


• Monitor systems performance, troubleshoot basic platform issues, and escalate more complex problems to senior administrators or developers.

Keys to Success

• Building collaborative relationships


• Decision making


• Drive results


• Foster innovation


• Personal energy


• Self-leadership

#LI-DAK

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $55,631 - $98,467. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.