Temporary Intake Screener, Homeowner Protection Team

Bet Tzedek Legal Services; Los Angeles (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dedicated team at a forward-thinking organization that has been providing essential legal services to vulnerable communities for 50 years. As a Temporary Intake Screener, you will play a crucial role in assisting homeowners at risk of losing their homes, ensuring they receive the support they need. This position offers an opportunity to make a significant impact while working in a compassionate environment. With a focus on housing stability and intergenerational wealth, you will engage with clients, manage data, and support the team in delivering high-quality legal services. This role is perfect for someone looking to contribute to social justice while gaining invaluable experience in the legal field.

Benefits

Generous paid holidays

Vacation days

Sick days

Paid parental leave

Medical, dental, and vision coverage

Life insurance

Long-term disability insurance

401(k) plan

403(b) plan

Commuter benefits

Qualifications

• 1 year of experience in a professional office setting required.
• Spanish proficiency for translation is strongly preferred.

Responsibilities

• Handle high-volume calls from community members seeking legal services.
• Data entry and management in LegalServer for client follow-up.

Skills

Data Entry

Client Interviewing

Spanish Proficiency

Compassionate Communication

Administrative Support

Education

AA/AS or BA/BS

1 year of office experience

Tools

LegalServer

MS Office

Lexis Nexis/Westlaw

Netdocs

Job description

For 50 years, Bet Tzedek Legal Services has provided high-quality, free legal services to Los Angeles’ most vulnerable residents. The Homeowner Protection team continues Bet Tzedek’s history of real estate and economic justice work. The team focuses on protecting homeowners at risk of losing ownership or equity to their homes to promote housing stability and preserve intergenerational wealth and stability in Los Angeles’s highest need communities. The delivery of legal services starts with our intake screener, who works compassionately to screen potential clients, securing eligibility and preliminary case information, manage client information in our case management database, conduct basic research and provide referrals or follow up when necessary. This is a temporary position to assist the team with a backlog of work. The duration will be for at least 4 months.

This position is onsite. As such, the employee will be required to work in the office or other work-related locations to meet workload/business needs.

ESSENTIAL DUTIES:

• Handle a high-volume of calls from community members seeking legal services.
• Interviewing and collecting facts and information from potential clients and other sources.
• Enter and track data in LegalServer (case management database), including assigning staff for client follow-up.
• Data entry, scanning, copying, word processing, creating and maintaining spreadsheets, processing case files, drafting and mailing correspondence, and other administrative duties.
• Maintain updated referral information.
• Provide other general administrative support as requested.
• Other duties may be assigned.

• AA/AS and/or BA/BS or equivalent work/life experience (required);
• Minimum one year of experience working in a professional office setting (required);
• Spanish proficiency and ability to provide written and oral Spanish translation (strongly preferred);
• Proficiency with MS Office and legal databases (including Word; Power Point; Excel; Lexis Nexis/Westlaw) (required);
• Proficiency with Netdocs or other web-based document management system (preferred);
• Proficiency with case management systems (LegalServer, Kemp’s PRIME, JusticeServer) (preferred);
• At least 2-5 years of law firm or legal nonprofit experience (preferred);
• Demonstrated patience, compassion, respect, and commitment to serving low-income persons (required);
• Demonstrate an understanding and commitment to Bet Tzedek’s mission of equal justice for all and Bet Tzedek’s core values of leadership, community-based advocacy, and innovation (required).

BENEFITS PACKAGE:

• Bet Tzedek offers an excellent benefits package in addition to competitive salaries. These benefits currently include:
• A generous number of paid holidays (up to 21 per year), vacation (up to 20, depending on number of years with agency), and sick days (up to 45) annually.
• Personal and floating holidays
• Compensatory time for exempt employees.
• 18 weeks of paid parental leave (after 1 year of employment.)
• Various paid leaves
• Medical, dental, vision, chiropractic and acupuncture coverage for employees and dependents, with office visit co-pay reimbursement for HMO enrollees.
• Life/accidental death and dismemberment (AD&D) insurance, long-term disability insurance, and Employee Assistance Plan.
• Voluntary (employee-contributed) life/AD&D, accident, critical illness, hospital confinement, and pet insurance.
• Employee-contributed 401(k) plan.
• Employee-contributed 403(b) plan.
• Healthcare and childcare flexible spending accounts.
• Commuter transit and/or parking benefits.

HOW TO APPLY:

• Email letter of interest and resume to [e-mail], Subject: “Temporary Intake Screener.” Please, no phone calls.

Note: All positions are subject to funding; ongoing funding or employment cannot be assured.

Bet Tzedek is a unionized environment. Our salary range for unionized positions reflects our agreed upon step placement system, and the final offer extended to candidates is based on an internal equity review and candidates’ relevant experience, skills, background, and bar date, if applicable.

To best serve our communities, Bet Tzedek seeks diverse staff with cultural competency reflecting our client populations. We strongly encourage candidates from traditionally underrepresented communities and historically oppressed groups to apply.