Temporary Hurricane Contact Center Agent

MCI; Nebraska; Remote; USD 10,000 - 60,000; Part time

Job summary

MCI is seeking a Temporary Hurricane Contact Center Agent to provide exceptional customer service during disaster relief efforts. This remote, part-time position requires strong communication and organizational skills, with responsibilities including assisting customers and enhancing their experience. Ideal candidates should be adaptable and possess a high school diploma.

Benefits

PTO

Incentives

Health coverage

Retirement plans

Paid training

Qualifications

• Must be 18 years or older.
• Excellent organizational, written, and oral communication skills.
• Typing speed of 20+ words per minute.

Responsibilities

• Assisting customers with service inquiries.
• Enhancing the customer experience.
• Utilizing service techniques and systems.

Skills

Organizational skills

Communication skills

Problem-solving skills

Customer service orientation

Multi-tasking ability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Temporary Hurricane Contact Center Agent

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type: Part-Time

Pay Types: Hourly + Bonus

Application Details: No Resume Required, Entry-Level

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

What does a Hurricane Relief Agent do? We improve the customer experience by providing exceptional solutions to simple requests. You will apply the latest customer service techniques, learn our account management systems, and help improve the customer experience during a difficult time.

Our Hurricane Relief Agents are responsible for:

• Assisting customers with service inquiries
• Learning common requests and solutions
• Enhancing the customer experience
• Utilizing our service techniques and systems
• Escalating customer dissatisfaction appropriately

You should be confident, fully engaged, a team player, dedicated, and bring a positive outlook to work each day.

Candidate Qualifications

All positive and driven applicants are encouraged to apply. Ideal candidates should possess:

• Must be 18 years or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office Suite
• Basic understanding of Windows OS
• Reliability with good attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Conflict resolution, problem-solving, and negotiation skills
• Customer service orientation (empathetic, responsive, patient)
• Multi-tasking and self-management ability
• Strong team orientation and customer focus
• Adaptability in a fast-paced, changing environment
• Excellent interpersonal skills and relationship-building abilities

Conditions of Employment

Must be authorized to work in the job's country. Willingness to submit to background/security checks and drug screening. Job offers are contingent on these results.

Compensation & Benefits

We offer competitive pay based on experience, with various benefits including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a fun, team-oriented environment. Specific benefits may vary by location.

Physical Requirements

This role is largely sedentary, involving sitting/standing for long periods, operating a computer and office equipment, and occasionally moving or exerting force up to 40 pounds.

Equal Opportunity & Diversity

We embrace diversity and are committed to providing a work environment free from discrimination and harassment. We provide reasonable accommodations for qualified individuals with disabilities.

About MCI

MCI helps clients with customer experience and digital transformation solutions, including BPO, staff augmentation, contact centers, and IT services. Recognized for rapid growth, MCI operates multiple facilities across North America and internationally, employing over 10,000 people.

This description is a general overview and not an exhaustive list of duties or qualifications. The employer may revise this description at any time. Employment is at-will, and either party may terminate employment at any time.