Temporary Guest Services Associate

Spencer's & Spirit Halloween; New Jersey; On-site; USD 10,000 - 60,000; Full time

Job summary

Spencer's & Spirit Halloween is hiring a Guest Services Temporary Associate to provide excellent customer service via phone, email, and live chat. This role requires strong communication and organizational skills to resolve guest inquiries and ensure satisfaction. Ideal candidates should possess a high school diploma and proficiency in Microsoft Suite.

Qualifications

• Must have a high school diploma or GED.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent written and verbal communication skills.

Responsibilities

• Communicate with guests via phone, email, and live chat.
• Respond to customer complaints and inquiries.
• Conduct research to resolve guest issues.

Skills

Communication

Organization

Time Management

Education

High school diploma or GED

Tools

Microsoft Suite

Job description

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

Responsibilities

The Guest Services Temporary Associate will communicate through phone, email and live chat with our guests, other Guest Services team members, store associates and internal partners. This position is responsible for the answering of calls or written inquiries from customers, vendors or general business communication.

• Field a variety of incoming and/or outgoing calls on behalf of our guests and stores
• Respond to customer complaints by the timely coordination of field input where required
• Conduct research to provide answers for our guests to resolve their issues
• Respond to written inquiries on both social and live chat platforms
• Document information in order management systems for accurate record keeping

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Proficient in Microsoft Suite to include Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Strong organizational and time management skills

The pay range reflects the potential rate for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.

Pay Range

$18.00 per hour