Temporary Front Office Services Representative

UC Irvine; Irvine (CA); On-site; USD 36,000 - 40,000; Full time

Job summary

UC Irvine is seeking a dedicated front desk/administrative support professional to join our clinical operations in Irvine. You will manage patient scheduling, greet visitors, and support daily clinic workflows on-site.

The role emphasizes accurate records management, collaboration with nursing and medical staff, and strict adherence to HIPAA and confidentiality standards. This is a temporary, on-site position with the university’s healthcare programs.

Qualifications

• Customer service experience with a friendly, professional approach.
• Strong communication and interpersonal skills for patient and staff interaction.
• Experience performing administrative/clerical tasks in a fast-paced setting.
• Ability to maintain patient privacy and HIPAA compliance.
• Strong organizational skills and attention to detail.
• Proficiency in reading/writing English.

Responsibilities

• Schedule patient appointments for General Medical, Specialty, and Nurse Clinics.
• Front office reception duties: greet patients, answer phones, manage patient flow.
• Maintain and update electronic medical records and related clerical tasks.
• Collaborate with nursing staff and providers to support daily operations.
• Protect patient confidentiality and follow HIPAA and safety policies.

Skills

Customer service experience

Strong communication skills

Administrative, clerical experience

Confidential information handling

Organizational skills

English literacy

Job description

Who We Are

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide. To learn more about UC Irvine, visit www.uci.edu.

Your Role on the Team

Job Duties Include, But Are Not Limited To

• Schedule patient appointments for General Medical, Specialty, and Nurse Clinics using the computerized scheduling system.
• Perform front office reception duties, including greeting patients, answering phones, and facilitating patient flow.
• Maintain and update electronic medical records and complete related administrative and clerical functions.
• Collaborate with nursing staff and healthcare providers to support daily clinic operations and patient care.
• Protect patient confidentiality and follow HIPAA requirements and established health and safety procedures.

Required

What It Takes to be Successful

• Customer service experience with a friendly, professional, and accommodating approach.
• Strong communication and interpersonal skills, with the ability to interact effectively with patients, staff, and healthcare providers.
• Experience performing administrative, clerical, or front office functions in a fast‑paced environment.
• Ability to accurately handle confidential information and maintain patient privacy in accordance with HIPAA.
• Strong organizational skills and attention to detail.
• Ability to read, write, and follow written and oral instructions in English.

Preferred

• Experience working in a healthcare, medical office, or student health setting.
• Experience with electronic medical records and computerized appointment scheduling systems.
• Familiarity with medical terminology and healthcare administrative procedures.
• Experience supporting patient flow and coordinating with clinical staff.

Total Rewards

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits. Pay Rate: $26.72/hour

Conditions Of Employment

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre‑Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Temporary Employment

This is a temporary employment recruitment reporting to the UCI Temporary Employment Services (TES) Department. Interviewing and hiring is based on internal hiring needs and how well the candidate's experience matches the assignment requirements. Certaintemporary assignments may require clearance of a health physical or require a valid California Driver’s License for driving university vehicles. The majority of our temporary positions are Monday - Friday, 8:00 a.m. - 5:00 p.m. We also have occasional part‑time, weekend, and evening hours available, depending on the assignment. Comprehensive benefits options are also available for temporary employees, including paid vacation, holidays, and sick leave. Please note that we recruit for this position on an on‑going basis to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of applications that we receive, only those candidates selected for interviews will be contacted. Applicants with prior employment with UC or UC Irvine, please include this work experience on both your application and resume.

Parking Information

All visitors, staff, and students are required to purchase parking permits to park on UCI property. If you plan to commute to work via your personal vehicle, I encourage you to review the parking requirements of your work location and parking rates on the UC Irvine Parking and Transportation website.

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at [phone] or [e-mail].

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization