Temporary Duty Supervisor at Xcite Schools

West Lothian Leisure; August (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic team as a Duty Supervisor at a vibrant leisure centre, where you'll oversee daily operations and ensure a safe, welcoming environment for all. This role is perfect for those passionate about fitness and recreation, providing an opportunity to lead a dedicated team while delivering exceptional service to the community. With a focus on customer satisfaction and safety, you'll play a crucial role in creating a positive atmosphere. Enjoy benefits like free memberships and generous annual leave as you contribute to a healthier, happier community.

Benefits

Free Xcite Membership

Discounted Family Membership

Cycle to Work Scheme

Annual Leave up to 34 days

Company Pension Contributions

Uniform Provided

Qualifications

• Experience in a supervisory role within a leisure centre is desirable.
• Strong understanding of health and safety protocols.

Responsibilities

• Supervise daily operations and ensure high service standards.
• Manage customer inquiries and handle health and safety protocols.

Skills

Supervisory Skills

Customer Service

Health and Safety Knowledge

Team Management

First Aid

Education

First Aid Qualification

Job description

Temporary Duty Supervisor at Xcite Schools

Job Reference:

SCHLDSFT31.5

Working 31.5 hours across the Schools Estate

Key:

Deans

Inveralmond

Monday

Tuesday

Thursday

Friday

Total Hours

DS

09:30 - 16.00

11:30 - 16:00

11:30 - 16:00

06:15 - 16:00

09:30 - 15:45

6.5

4.5

4.5

9.75

6.25

31.5

• Free Xcite Membership & discounted family membership
• Cycle to Work Scheme
• up to 34 days annual leave (increasing to 38 after 5 years' service) pro-rata for part-time employees
• Discount store vouchers through our Benefits Portal
• Company Pension contributions up to 15% of your salary
• Uniform provided

£13.18 per hour

Job Description

Please Note:

This is a fixed term contract to support our summer programme,23rd June - 10 th August – 7 weeks

Working across Inveralmond, West Calder & Deans Community High Schools, we are looking for a dedicated and motivated Duty Supervisor to join our team to support our busy summer programme and continue delivering exceptional service to our community where everyone can live a Healthier, Happier, Longer Life.

Role Overview:
As a Duty Supervisor working with the Duty Manager, you will oversee the daily operations of the facility, ensuring a safe, welcoming, and efficient environment for all customers. You will be responsible for supervising staff, managing customer inquiries, handling health and safety protocols, and ensuring that all activities and facilities are running smoothly.

Key Responsibilities:

• Supervise and manage the team, ensuring high standards of service and customer care.
• Oversee the day-to-day operations of the facility, including poolside supervision, fitness areas, and activity spaces.
• Ensure adherence to health and safety regulations, carrying out regular risk assessments and ensuring the facility is fully compliant.
• Handle customer queries, complaints, and requests in a professional and timely manner.
• Assist with staff training and development, ensuring all staff members are equipped with the knowledge and skills required.
• Monitor facility maintenance, ensuring equipment and areas are clean, safe, and well-maintained.
• Support in the preparation and execution of events and activities held at the leisure centre.
• Ensure a high level of customer satisfaction by promoting a positive and friendly atmosphere.

Key Requirements:

• Previous experience in a supervisory or leadership role within a leisure centre or similar environment is desirable.
• Strong understanding of health and safety protocols in a public facility.
• Excellent communication and customer service skills.
• Ability to manage and motivate a team, ensuring efficient operations.
• First Aid and/or Lifeguard qualification (preferred, but training can be provided).
• Flexibility to work shifts, including evenings, weekends, and holidays as required.
• A passion for fitness, sport, and recreation is desirable.