Temporary Desktop Support Technician

Spencer's & Spirit Halloween; New Jersey; On-site; USD 80,000 - 100,000; Full time

Job summary

A leading entertainment company in New Jersey is seeking a dedicated IT Support Specialist to provide technical support and training to employees. You will work on troubleshooting hardware and software issues across Windows and Mac systems. The role offers an hourly pay of $18.00, and candidates should possess an Associate's degree in a relevant field or equivalent experience.

Qualifications

• Possess an Associate's degree in Computer Science, Information Technology, or related field.
• Demonstrate strong troubleshooting skills.
• Provide end user training and documentation.

Responsibilities

• Provide training and documentation to end users.
• Install and configure software on PC and Mac systems.
• Support company personnel with technical issues.

Skills

Troubleshooting skills

Customer service

Education

Associate's degree in Computer Science or related field

Tools

Active Directory

Windows 10

Windows 11

Job description

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"

At Spencer's and Spirit Halloween, we do the right thing always - integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

Responsibilities

• Provide training and documentation to end users
• Install and configure software and hardware components on PC and Mac systems
• Support company personnel, including hardware, VPN connectivity, wireless networking, email, and printers
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Document support requests and resolutions in our ticketing system
• Interface with other IT departments for end user problems and access requests
• Assist with mass laptop deployment during busy season and image new devices for associates

Qualifications

• Possess an Associate's degree in Computer Science, Information Technology, or related field, or equivalent experience
• Demonstrate strong troubleshooting skills
• Proficient in Active Directory and group management
• Experience in supporting Windows 10 and Windows 11 desktop/laptops
• Familiarity with basic networking principles DNS and DHCP
• Ability to work independently and collaboratively within a team, with excellent customer service skills
• Provide end user training and documentation

The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.

Pay Range

$18.00 per hour