Temporary CX Specialist — Remote (Holiday Season)

Bazeta; Northern (KY); Remote; USD 25,000 - 39,000; Full time

Job summary

Golden Child seeks a temporary CX Specialist to maintain concierge-level customer support during the holiday season. You will oversee email and SMS in Gorgias, monitor AI responses, and handle escalations with warmth and accuracy.

This is a hands-on, individual contributor role reporting to the Head of CX. The ideal candidate has 3+ years in ecommerce customer support, excels with Gorgias and Shopify, and can work remotely in the United States.

Qualifications

• Minimum 3 years in ecommerce/DTC customer support.
• Proven written communication with calm, empathetic tone.
• Fully remote; strong self-management and organization.

Responsibilities

• Monitor and respond to emails, SMS, and chat with speed and empathy.
• Review AI-generated responses for accuracy and brand alignment.
• Handle escalations: delivery issues, refunds, subscriptions, and billing questions.

Skills

Customer support

Written communication

Empathy

Tools

Gorgias

Shopify

Yuma.ai

Job description

Golden Child seeks a temporary CX Specialist to maintain concierge-level customer support during the holiday season. You will oversee email and SMS in Gorgias, monitor AI responses, and handle escalations with warmth and accuracy.

This is a hands-on, individual contributor role reporting to the Head of CX. The ideal candidate has 3+ years in ecommerce customer support, excels with Gorgias and Shopify, and can work remotely in the United States.