Temporary Concierge

HEI Hotels & Resorts; New York (NY); On-site; USD 44,000 - 61,000; Full time

Job summary

HEI Hotels & Resorts is seeking a Guest Services Associate at The Westin New York Grand Central to assist guests with needs and requests, ensuring a positive experience.

Responsibilities include answering reservation questions, giving directions, handling mail and packages, and maintaining up-to-date information about hotel services and attractions. The role requires reliability and strong communication with guests and staff.

Qualifications

• One year experience in a public contact position.
• Hotel experience preferred.
• Ability to establish and maintain effective working relationships with guests and associates.
• Effective verbal and written communication skills.
• Hourly rate $43.81-$32.85

Responsibilities

• Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services.
• Provide directions to hotel facilities or events.
• Notify/assist guests of receipt of facsimiles, mail, messages, and packages.
• Maintain current information and materials regarding hotel, services, and attractions.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job duties as assigned.

Skills

Public contact

Hotel experience

Relationship building

Communication skills

Job description

About Us

It's Your Moment to Rise. Start Your Journey with us at the The Westin New York Grand Central and discover a place where you're given a choice to not just get up and go to work, but rise. To feel empowered by career growth opportunities in a people-first environment. And to work together to enhance the well‑being of our guests, our communities and each other. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. Discover our team spirit during Monthly Town Hall Celebrations, rejuvenation during all shifts with complimentary breakfast, lunch and dinner. If you're someone who is positive, adaptable and intuitive, and has a genuine interest in the well‑being of others around you, we invite you to discover how at The Westin New York Grand Central, together we can rise.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $32.85 - $43.81 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Assist with guest needs and requests to ensure positive guest experience.

Essential Duties and Responsibilities

• Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services.
• Provide directions to hotel facilities or events.
• Notify/assist guests of receipt of facsimiles, mail, messages, and packages.
• Maintain current information and materials regarding hotel, services, and attractions.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job duties as assigned.

Qualifications and Skills

• One year experience in a public contact position.
• Hotel experience preferred.
• Ability to establish and maintain effective working relationships with guests and associates.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Hourly rate $43.81-$32.85

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.