Temporary Clinical Scheduling Coordinator (Glencoe, MN)

Starkey HearCare; Glencoe (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Clinical Scheduling Coordinator to enhance patient experiences through exceptional customer service. This role involves managing appointment scheduling and addressing patient inquiries, ensuring a smooth and positive patient journey. You'll work in a supportive team environment, focusing on collaboration and professional growth while utilizing advanced patient management software. If you have a passion for helping others and possess strong communication and organizational skills, this opportunity offers a chance to make a meaningful impact in the healthcare field.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Disability Insurance

Employee Assistance Program

Hearing Aid Benefits

Paid Time Off

Paid Sick Leave

Qualifications

• High School diploma or equivalent required.
• Previous call center and office experience preferred.

Responsibilities

• Schedule appointments and manage customer inquiries.
• Maintain professionalism in challenging interactions.

Skills

Microsoft Office

Communication Skills

Problem-Solving

Organizational Skills

Interpersonal Skills

Education

High School Diploma

Tools

Microsoft Dynamics CRM

Job description

At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with a commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our dedication to serve them, guiding patients in choosing the best style and technology to enhance their lifestyle.

Position Overview

The Clinical Scheduling Coordinator is responsible for providing high-level customer service via patient scheduling through the Customer Care Center. The role involves creating a positive first impression and ensuring a quality patient journey experience. Duties include answering inbound calls, scheduling hearing care appointments across our clinic network, and addressing customer concerns. The coordinator must work well as part of a team, be open-minded to ideas and feedback, and contribute to a collaborative environment.

This position will be 89 days.

Our Culture

• An experienced team focused on professional growth and knowledge-sharing.
• Celebration of innovation, providing patients with the most advanced technology and effective hearing devices.
• Serving with passion, purpose, and excellence.
• Total Team Approach: functioning as a cohesive group of hearing professionals.
• Coordinating individual expertise to deliver the best patient care.

You Will

• Provide personalized customer service with an emphasis on scheduling appointments.
• Answer inbound calls and assist patients with inquiries.
• Communicate the benefits of seeking provider care.
• Practice active listening to better serve patients.
• Stay updated on hearing profession aspects and gather patient information for marketing.
• Manage difficult patient situations with sound judgment and respond promptly.
• Identify opportunities for improvement and promote best practices.
• Update patient management software with call notes and status updates.

Performance Measures

• Deliver a quality Patient Journey Experience over the phone.
• Maintain at least an 85% appointment conversion rate.
• Complete training on patient management software.
• Maintain professionalism in challenging interactions.
• Ensure data accuracy in the patient management system.
• Use wrap-up time efficiently after each call.

Minimum Requirements

• High School diploma or equivalent.
• Previous call center experience preferred.
• Office/Administrative experience preferred.

Knowledge, Skills & Abilities

• Proficiency in Microsoft Office, including Outlook and Excel.
• Familiarity with search tools, browsers, and email.
• Knowledge of Microsoft Dynamics CRM.
• Organizational and multitasking skills.
• Problem-solving, communication, and interpersonal skills.
• Friendly, positive attitude and team player.
• Ability to follow instructions and demonstrate professionalism.
• Excellent verbal and written communication skills.
• High motivation and initiative.

The target pay range is $16.29 to $21.00 per hour, influenced by factors such as location, skills, education, and experience.

Benefits

Eligible benefits include medical, dental, vision insurance, 401(k), life and disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and holidays. This position is not eligible for a bonus.

The above description is not exhaustive but provides a general overview of the job responsibilities and requirements.

#LI-KS2 #Audibel

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.